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Service Support
Service Support-March 2024
Bilbao-Derio
Mar 28, 2026
About Service Support

  Estas…

  Interesado en trabajar para una empresa diversa e internacional?

  Interesado en trabajar en las instalaciones del cliente?

  Buscando un equipo colaborativo y amigable?

  Si es así, sigue leyendo!!

  En Hach, aseguramos la calidad del agua para todas las personas alrededor del mundo. Proteger el agua, el recurso más preciado, e impulsar la sustentabilidad es nuestra razón de ser. Serás parte de una organización flexible y amigable que se preocupa de sus trabajadores tanto como del medio ambiente.

  Reconocemos que las personas vienen con una gran experiencia y talento. La diversidad de experiencias y habilidades combinadas con la pasión es la clave para la innovación y la excelencia. Por lo tanto, alentamos a personas de todos los orígenes a postularse para nuestros puestos.

  Ofrecemos:

  22 días de vacaciones (a parte de los festivos nacionales y locales)

  Horario flexible. Siempre y cuando la planificación se pueda llevar a cabo.

  Oportunidad de un onboarding y formación profesionales.

  Un equipo deseando trabajar contigo.

  Oportunidad de crecimiento y asesoramiento de carrera.

  El Service Support es responsable de gestionar la documentación de seguridad, planificación de los trabajos en campo, gestión de las reparaciones y brindar al cliente la mejor experiencia de Servicio. Estará localizado en Bilbao (Derio).

  En esta posición, las principales tareas serian:

  Programación de asistencias al equipo técnico para diferentes tipos de servicios (programación futura, planificación eficiente, reprogramación)

  Apoyo al suministro de material para el servicio en campo.

  Comunicación con los clientes internos y externos por teléfono y correo electrónico.

  Trabajar constantemente en la optimización de la planificación (rutas, duración de las visitas).

  Comunicación dentro de un equipo europeo.

  Activación de contratos en el Software, para asegurar la optimización de la planificación de las visitas.

  Encontrar soluciones creativas para intervenciones/situaciones difíciles.

  Habilitar las visitas de mantenimiento rellenando los formularios/permisos necesarios para el servicio en campo.

  Participación activa en la mejora de los sistemas y procesos haciendo sugerencias de mejora.

  Otras tareas relacionadas con el trabajo según lo especificado por el gerente.

  Esenciales para este empleo:

  Formación académica Universitaria.

  Buen conocimiento del inglés (serán valorados idiomas adicionales).

  Buen conocimiento del paquete “Office”.

  La mission de Hach es asegurar la Calidad del agua para las personas alrededor del mundo y cada asociado juega un papel vital en esta mission. Nuestra vision es realizar majores. Nuestra visión fundacional es mejorar el análisis del agua: más rápido, más simple, más ecológico y más informativo. Logramos esto a través del trabajo en equipo, asociaciones con clientes, expertos apasionados y soluciones confiables y fáciles de usar.

  Are you…

  Interested in working for an international and diverse company?

  Interested in a field-based role?

  Looking for a friendly and supporting team?

  If so, read on!

  At Hach, we ensure water quality for people around the world. Protecting water, the most valuable resource, and driving sustainability is very close to our hearts. You will be part of a flexible, family friendly organization that cares about its people just as it cares about the environment.

  We recognize that people come with a wealth of experience and talent. Diversity of experience and skills combined with passion is a key to innovation and excellence. Therefore, we encourage people from all backgrounds to apply to our positions.

  We offer:

  22 days of vacation (in addition to bank holidays)

  Ease of family reconciliation

  Professional onboarding and specific trainings

  Powerful team looking forward to working with you

  Career coaching and development opportunities

  The Service Support is responsible for managing safety documentation, planning field work, managing repairs and providing the customer the best Service experience. It will be located in Bilbao (Derio).

  In this position, the tasks to be completed will be the following:

  Documentation of security and management of the platforms for the access of the field technicians to the clients.

  Support the Contract Seller with the making of offers.

  Management of material shipments to Delegations.

  Stock management.

  Management of service orders by entering them in the system.

  Manage new standards for electronic invoicing with Public Administrations.

  Maintenance and optimization of existing data in the department's software.

  Management of invoices and customer credit notes.

  The essential requirements of the job include:

  Pursuing a Bachelor’s degree.

  Good knowledge of English (additional languages will be valued

  Good knowledge of the "Office" package.

  At Hach, we ensure water quality for people around the world, and every associate plays a vital role in that mission. Our founding vision is to make water analysis better—faster, simpler, greener and more informative. We accomplish this through teamwork, customer partnerships, passionate experts, and reliable, easy-to-use solutions.

  As part of our team, you’ll make an immediate, measurable impact on a global scale by enabling the world’s everyday water needs. You’ll also belong to a respectful and collaborative community that fosters career growth and professional development. You’ll be supported by resources that make a positive difference in your life because, at Hach, we value your authenticity and want your talents to shine.

  At Veralto, we value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.

  If you’ve ever wondered what’s within you, there’s no better time to find out.

  Veralto and all Veralto Companies are committed to equal opportunity regardless of race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law. We value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.

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