Overview

　　Under a moderate level of guidance and direction, provides customer service for one or more Paychex products. Uses prescribed guidelines to ensure good customer relations are maintained and customer claims and complaints are resolved fairly, effectively and in accordance with Paychex policies and procedures. Builds knowledge of the organization, processes, and customers.

　　Responsibilities

　　Support payroll clients using the Paychex Flex product line Delivers quality service to Paychex clients via phone, email, chat, and other avenues as assignedWalk clients through how to use the web product or mobile app technology Follows up on outstanding items to issue completion in compliance with established Service Level AgreementsDevelops and maintains an intermediate working knowledge of one or more Paychex products, as well as industry policies and proceduresIdentifies opportunities for process improvement and works with leaders to implementDemonstrates intermediate skill level with systems and software packages, which may include HRIS, Salesforce, Flex, Core Advanced, and ORSDocuments all interactionsServes as a mentor for less experienced teammatesPerforms data input, maintaining strong prioritization and organization

　　Qualifications

　　Bachelor's Degree - Preferred