Service Order Coordinator

　　About the OrganizationCogent is a growing, midwest company that provides creative and innovative fluid processing solutions. Our companies include Automatic Engineering, BRI, Fluid Equipment, Lee Mathews, Industrial Measurement and Control, iME Solutions, Vanco, Vandevanter Engineering, Velocity and Water Technology Group. Cogent companies are committed to providing compelling, pertinent and logical solutions while serving the local Industrial, Municipal, Commercial Building Trades, Oil & Gas markets. Our people make the difference. Our shared values define us as a team and bring our vision to life. We are an employee owned business where more than 220 employee owners expect their teammates to work hard, be creative, and get engaged and together we build our future and share in the outcome!

　　Description

　　Are you looking for a great company with great people, a place you can retire from someday? If a position where you can directly impact the success of an organization and share in that success as an Employee Owner sounds like a refreshing opportunity, then check us out. Together we build our future!

　　Cogent is currently looking for a bright, self-driven individual to help coordinate and schedule shop service work for our Riverside, Missouri branch. As anOrder Coordinator, you will be responsible for the coordination of the entire service process from beginning to end. This position plays an integral part in the overall operation of the company and will be working out of our Riverside Missouri location.

　　What we value:

　　Bright, entrepreneurial, and industrious individuals looking to apply themselves creatively

　　Individuals who are comfortable speaking up, sharing ideas, and driving change

　　Energetic teammates looking for more than just a job to pay the bills

　　Passionate individuals who naturally do more than is asked

　　Essential duties of this position are:

　　Prepare and distribute timely service estimates

　　Interpret commitments made to customers by other company employees and clarify when there is confusion or ambiguity

　　Responsible for the procurement of all parts, equipment, and tools needed for each job

　　Utilize the support and coordinate the work of the service department to ensure each service job is managed with excellence

　　Prioritize tasks based on customer needs (internal and external)

　　Monitor quality from project planning through service completion

　　Process service-related warranties and returns to vendors in a timely manner

　　Develop and maintain solid relationships with customers both internal and external

　　Communicate directly with customers regarding scope, schedule, and cost

　　Manage schedules for technicians and other field-service related personnel

　　Embody and exhibit Cogent’s core values on a daily basis

　　PositionOrder Coordinator

　　Position Requirements

　　Qualified candidates should have the following knowledge, skills, and abilities such as:

　　Three years’ minimum experience in entry-level construction management, project management or equivalent

　　Ability to perform tasks with high attention to detail and accuracy

　　Ability to work both independently and in a team-oriented, collaborative environment

　　Ability to elicit cooperation and defuse tension, if necessary in a customer service environment

　　Knowledge of purchasing and sales techniques

　　Excellent project management skills; ability to effectively prioritize and execute tasks in a high-pressure environment

　　Ability to adapt to shifting priorities, demands and timelines through analytical and problem-solving capabilities

　　Excellent verbal and written communication skills

　　Excellent customer service, interpersonal and phone etiquette skills

　　Proficiency in MS Office including Word, Excel

　　Proficiency in P21 or other accounting/scheduling software programs

　　Ability to lift up to 25 pounds

　　Other items of importance:

　　The position is 90% office environment, 10% shop

　　Overtime, without prior notice, may be required

　　Travel may be required for training purposes

　　Who we are:

　　Cogent is a growing, Midwest company that provides creative and innovative fluid processing solutions. We are committed to serving the local Industrial, Municipal, Commercial Building Trades, Oil & Gas markets. Our companies include Automatic Engineering, BRI, Fluid Equipment, Lee Mathews, Industrial Measurement and Control, iME Solutions, Vanco, Vandevanter Engineering, Velocity and Water Technology Group. Our people make the difference, our shared values define us as a team and bring our vision to life. Together, our employee-owners help build healthy and prosperous communities through creatively engineered solutions for our customers.

　　What we offer above and beyond competitive pay:

　　Employee Ownership Stock (ESOP)

　　401(k) with matching

　　Profit-Sharing Plan

　　Health, Dental, Vision and Life insurance

　　Generous PTO and Holidays

　　And much more!

　　We value a great attitude and hard work and in return provide competitive wages, employee ownership, benefits, training and career growth opportunities. To begin a rewarding career with Cogent, apply today at cogentcompanies.com/careers/

　　EOE StatementCogent, Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, age, genetic information, sexual orientation, gender identity, status as a protected veteran, or status as a qualified individual with a disability, or any other characteristic protected by applicable Federal, State or Local law.

　　Exempt/Non-ExemptNon-Exempt

　　Full-Time/Part-TimeFull-Time

　　LocationKansas City (Cogent)

　　CategoryCustomer Service

　　DivisionCogent, Inc.

　　This position is currently accepting applications.