Req ID: RQ165993

　　Type of Requisition: Regular

　　Clearance Level Must Be Able to Obtain: Top Secret/SCI

　　Job Family: Systems Administration

　　Skills:

　　Computer Systems,Service Desk,Technical Support,Troubleshooting

　　Experience:

　　3 + years of related experience

　　US Citizenship Required:

　　Yes

　　Job Description:

　　Help Desk Technician

　　Transform technology into opportunity as a Service Desk Technician with ARMA (GDIT). A career in enterprise IT means connecting and enhancing the systems that matter most. At GDIT you’ll be at the forefront of innovation and play a meaningful part in improving how agencies operate.

　　At GDIT, people are our differentiator. As a Service Desk Technician, you will help ensure today is safe and tomorrow is smarter. Our work depends on Service Desk Technician joining our team to support USSOCOM.

　　HOW A HELP DESK TECHNICIAN WILL MAKE AN IMPACT

　　monitors vital servers for possible outages.

　　creates user accounts on various networks.

　　assists in resolving client related issues, coordinating with both Help Desk, Networking, and Tier III personnel.

　　Captures resolution of issues elevated to Tier II support for later use in identifying systemic issues.

　　Performs the administrative operation and maintenance of printer server hardware and software.

　　Manages and images client computers.

　　Maintains baseline configurations and performs modification of configuration settings.

　　Institutes troubleshooting and incident response procedures

　　WHAT YOU’LL NEED TO SUCCEED:

　　Education: High School Diploma/GED with 6 years of related experience, or associate degree with 4 years of experience, or bachelor's degree with 2 years of experience

　　Preferred Skills/Experience:

　　2-5 years of directly related experience in Service Desk administration and analysis.

　　Security+ CE Certification required; DoD compliance 8570.01M applies

　　Windows 10 Operating System experience

　　Requires a strong working knowledge of information systems and application fundamentals

　　Excellent troubleshooting and problem solving skills

　　1 Year DoD experience

　　Clearance Level: Secret Clearance to start and must be able to obtain TS/SCI

　　Required Certification(s):

　　Security+ CE Certification required; DoD compliance 8570.01M applies.

　　Location : On Customer Site

　　US Citizenship: Required

　　Additional :

　　Position may require lifting of objects (i.e. IT Hardware), reaching/bending/kneeling (i.e. plug in cables) and other moderately strenuous activity

　　ITIL Foundations Certification desired

　　Pursues ongoing education in technical topics

　　Microsoft Active Directory / Exchange experience

　　Microsoft Office / Outlook experience

　　GDIT IS YOUR PLACE:

　　401K with company match

　　Comprehensive health and wellness packages

　　Internal mobility team dedicated to helping you own your career.

　　Professional growth opportunities including paid education and certifications.

　　Cutting-edge technology you can learn from

　　Rest and recharge with paid vacation and holidays!

　　We are GDIT. A global technology and professional services company that delivers consulting, technology and mission services to every major agency across the U.S. government, defense and intelligence community. Our 30,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 30 countries worldwide, offering leading capabilities in digital modernization, AI/ML, Cloud, Cyber and application development. Together with our clients, we strive to create a safer, smarter world by harnessing the power of deep expertise and advanced technology.

　　We connect people with the most impactful client missions, creating an unparalleled work experience that allows them to see their impact every day. We create opportunities for our people to lead and learn simultaneously. From securing our nation’s most sensitive systems, to enabling digital transformation and cloud adoption, our people are the ones who make change real.

　　GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.