Shift: Monday- Friday 8am- 5pm

　　This position will support rural development

　　JOB SUMMARY

　　Under moderate supervision, coordinate, track and update site surveys and construction project status for residential and commercial coax and fiber projects.

　　MAJOR DUTIES AND RESPONSIBILITIES

　　Actively and consistently support all efforts to simplify and enhance the customer experience

　　Receive request for site survey from Sales Force for residential and commercial fiber and coax projects and route to construction or contractor.

　　Track aging surveys. Input data from survey, such as construction timeline, costs, and special instructions.

　　Build new commercial addresses in coordination with Information Systems (IS) Department to maintain a clean, accurate database within company standards.

　　Schedule site survey system referral orders (SRO) in billing system.

　　Respond, route and track requests and updates on construction projects for residential and commercial fiber and coax projects.

　　Ensure Sales Force, billing system and other management tools are updated with correct project status and notes on construction projects.

　　Review construction and site survey reports for accuracy.

　　Facilitate interdepartmental coordination and execution related to residential and commercial fiber and coax construction projects between the construction, sales and fulfillment teams.

　　Adhere to industry specific local, state, and federal regulations, as applicable.

　　Know, understand and follow company policy.

　　Perform other duties requested by supervisor.

　　WORKING CONDITIONS

　　Office Environmemt 24x7, fast paced environment

　　REQUIRED QUALIFICATIONS

　　Required Skills/Abilities and Knowledge

　　Ability to read, write and speak the English language to communicate with employees, customers, suppliers, in person, on the phone, and by written communications in a clear, straight-forward, and professional and pleasant manner

　　Ability to analyze and interpret data

　　Ability to work independently

　　Ability to handle multiple projects and tasks within established timelines

　　Ability to communicate orally and in writing in a clear and straightforward manner

　　Ability to communicate with all levels of management and company personnel Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form

　　Ability to make decisions and solve problems while working under pressure

　　Ability to prioritize and organize effectively

　　Ability to reach with hands and arms, to bend, to talk and hear, and to read and use a computer

　　Ability to use personal computer and software applications (i.e. word processing, spreadsheet, etc.)

　　Knowledge and ability to use the following office equipment computer, telephone, copier, fax, calculator, and stapler Knowledge of company products and services

　　Required Education

　　High School Diploma or equivalent work experience

　　Continuing education coursework in project administration or equivalent experience Industry and vendor specific certifications and training (NCTI, SCTE, BCT/E) preferred

　　Required Related Work Experience and Number of Years

　　Computer programs (i.e. Microsoft office) and other industry related software

　　2+ years demonstrated communication skills

　　2+ years Project Coordination

　　PREFERRED QUALIFICATIONS

　　Preferred Related Work Experience and Number of Years

　　Experience in Cable/Telecom

　　TSV117 2023-27189 2023

　　Here, employees don't just have jobs, they build careers. That's why we believe in offering a comprehensive pay and benefits package that rewards employees for their contributions to our success, supports all aspects of their well-being, and delivers real value at every stage of life.

　　A qualified applicant's criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.

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