Works to understand customer needs and Team's role in addressing those needs.
Prepares source data for computer entry by compiling and sorting information, establishing data entry priorities then executing updates in multiple systems.
Performs fast and accurate data entry of information by inputting alphabetic and numeric information utilizing standard operating procedures (SOP’s) and other work instructions.
Verifies existing data by reviewing, correcting, deleting, or reentering data; combining data from both systems when account information is incomplete; terminating files to eliminate duplication of data.
Tests customer and account system changes and upgrades by inputting new data and reviewing output in test environment.
Collaboratively manage turnaround time with team members.
Actively participates to continuously improve and drive quality into UL’s service to the customer.
Uses new tools and processes, sharing best practices and learnings with others.
Owns commitments and considers own impact on the team, timeline, budget and resources.
Completes tasks on time with high quality.
Performs other duties as required.
Bachelor's degree or Diploma
Experience with Excel is required.
One or more years of data analyst or data entry focused customer service experience preferred.
Oracle - Service Contracts experience preferred.
Applicant must possess strong critical thinking and analytical skills demonstrating the ability to balance support of new initiatives as well as repetitive day to day tasks without sacrificing quality.
Demonstrated ability to respond appropriately to customer needs.
Demonstrated ability to work effectively with a diverse Team.
A global leader in applied safety science, UL Solutions transforms safety, security, and sustainability challenges into opportunities for customers in more than 100 countries. UL Solutions delivers testing, inspection and certification services, together with software products and advisory offerings, that support our customers’ product innovation and business growth.
The UL Certification Marks serve as a recognized symbol of trust in our customers’ products and reflect an unwavering commitment to advancing our safety mission.
We help our customers innovate, launch new products and services, navigate global markets and complex supply chains, and grow sustainably and responsibly into the future.
From the adoption of electrification to the enablement of 5G and new mobility, we collectively look toward new frontiers, working for a safer world. Our science is your advantage.
Mission: Working for a safer world
UL LLC has been and will continue to be an equal opportunity employer. To assure full implementation of this equal employment policy, we will take steps to assure that:
Persons are recruited, hired, assigned and promoted without regard to race, color, age, sex or gender, sexual orientation, gender identity, gender expression, transgender status, religion, creed, national origin, ethnicity, citizenship, ancestry, disability, genetic information, military or veteran status, pregnancy, marital or familial status, or any other protected category under applicable law.