Overview

　　Under a significant level of guidance and direction, provides customer service for Paychex Property & Casualty clients. Uses prescribed guidelines to ensure good customer relations are maintained and customer claims and complaints are resolved fairly, effectively, and in accordance with Paychex policies and procedures.

　　Responsibilities

　　Handles inbound calls and follow up about Property and Casualty Insurance policy questions/ inquiries.

　　Partners with team, insurance carriers, or other stakeholders to assist with P&C questions.

　　Provides education on P&C products, Paychex policies & procedures, or insurance guidelines & state regulations

　　Escalates tasks or documentation to other teams within the PIADevelops and maintains a basic working knowledge of Paychex products

　　Uses systems and software packages, which may include HRIS, Salesforce, Flex, Core Advanced, and ORS

　　Documents all interactions, performs data entry, maintains strong prioritization and organization

　　Qualifications

　　Associate's Degree - Preferred

　　1 year of customer service experience

　　Experience in the insurance industry is preferred

　　Compensation

　　In the spirit of pay transparency, we are excited to share that the starting base pay range for this position is $16-$20/hr. Please keep in mind that this range is the base pay only and does not consider other components that make up the total rewards package for the position. If you are hired at Paychex, your overall compensation will be determined based on factors such as geographic location, skills, education, and/or experience which may result in total compensation outside of this range.