Service Advisor

　　Description

　　Our culture believes in POWERING YOUR POTENTIAL . We provide global opportunities to develop your career, make your community a better place and work with today's most innovative thinkers to solve the world's toughest problems.

　　We believe in flexibility for you to explore your passions while making an impact through meaningful work within our inclusive workforce. That's what #LifeAtCummins is all about.

　　We are looking for a Service Advisor who will provide world class service to our major Mining, Automotive and Power Generation customers in the Pilbara. The role is based in our Perth head Office.

　　In this role, you will make an impact in the following ways:

　　Serves as first point of contact with customer to promote quality customer service Employ exceptional knowledge of Cummins products in order to advise and recommend to customers Working closely with our Service Technicians and Supervisors Quoting, invoicing and warranty processing Dealing with customer queries, finding resolutions Multitasking a variety of tasks and meeting deadlines Ensuring the highest levels of safety and customer service Assist with customer complaints To be successful in this role you will need the following: Strong problem-solving skills Service and Parts experience Strong written and verbal communication skills Strong customer service focus HHP/HD knowledge Understanding of the Quickserve process Personal commitment to HSE and leading an interdependent safety culture Ability to manage external & internal key stake holders Compensation and Benefits -Competitive hourly rate -Overtime & Loading penalties -Income Protection continuance insurance -Discounts with select private health insurance, PC software/hardware and a range of vehicles -Annual remuneration review -Participation in an annual variable compensation (bonus) program -A range of personal and professional benefits -Onsite parking -Employee Assistance Program available to employees -Paid Parental leave (Conditions apply) At Cummins, we are an equal opportunity employer dedicated to diversity in the workplace. Our policy is to provide equal employment opportunities to all qualified persons without regard to race, gender, colour, disability, national origin, age, religion, union affiliation, sexual orientation, veteran status, citizenship, gender identity and/or expression, or other status protected by law.

　　We are proud to be recognised as a WORK180 Endorsed Employer for All Women. Click here (link to our work180 page: https://work180.com/en-au/for-women/employer/cummins-australia/jobs ) to check out our Benefits

　　Job SERVICE

　　Primary Location Australia-Western Australia-Perth-Australia, Perth, Pardoo Street

　　Job Type Experienced - Exempt / Office

　　Recruitment Job Type Office

　　Job Posting May 29, 2023, 11:21:32 PM

　　Unposting Date Ongoing

　　Organization Distribution Business

　　Role Category Hybrid - Potential for Partial Remote

　　Req ID: 230005BB