Service AdvisorJob CategoryVehicle ServiceLocationLynnwood, WashingtonReq. ID177481Job TypeFull-timeTesla participates in the E-Verify ProgramWhat to ExpectThe RoleTesla Motors is looking for an experienced Service Advisor to work on one of the most progressive vehicle brands in the world. This position requires a high-level of customer and employee interaction, so the ideal candidate will not only possess the technical acumen, but also the ability to provide a strong level of customer service. If you are interested in becoming a part of a world-class service team supporting the latest EV technology, we are interested in hearing from you.What You'll DoAnswer phone calls, emails, and drive-ins to address any customer concern with the highest level of response and attentionReturn missed phone calls and emails in no more than 5 minutesDetermine if technical solution can be resolved over the phone, or escalate immediately to Shop Foreman / Service Manager to provide immediate attentionAccurately record issues and data into Dealer Management SystemMust be extremely detail orientedConduct transactions with system; walk customer through correction and provide summaryCommunicate estimated completion time, regular updates, and follow through on each customer vehicleCoordinate the detail of every vehicle prior to deliveryCoordinate the delivery time or pick-up with each customerFollow-up with customer on services provided; ensure they are satisfied with the work performedWhat You'll BringKnowledge of methods, techniques, parts, tools, and materials used in the maintenance and repair of vehiclesExperience in operational use and maintenance of a wide variety of hand power tools, shop tools, and automotive and electrical test equipmentUnderstanding of basic automotive techniques related to repair and servicing of automobilesAbility to follow oral and written instructions with attention to detailWillingness to learn new and innovative automotive technologiesAbility to establish and maintain cooperative working relationships with those contacted in the course of work to include the publicPerform detailed daily record keeping and reportingEffectively handle multiple priorities, organize workload, and meet deadlinesWork in a team-based environment and achieve common goalDealer Management System(s), Outlook, and MS OfficeMust have a valid driver's license in country of employmentCompensation and BenefitsBenefitsAlong with competitive pay, as a full-time Tesla employee, you are eligible for the following benefits at day 1 of hire:Aetna PPO and HSA plans > 2 medical plan options with $0 payroll deductionFamily-building, fertility, adoption and surrogacy benefitsDental (including orthodontic coverage) and vision plans, both have options with a $0 paycheck contributionCompany Paid (Health Savings Account) HSA Contribution when enrolled in the High Deductible Aetna medical plan with HSAHealthcare and Dependent Care Flexible Spending Accounts (FSA)LGBTQ+ care concierge services401(k) with employer match, Employee Stock Purchase Plans, and other financial benefitsCompany paid Basic Life, AD&D, short-term and long-term disability insuranceEmployee Assistance ProgramSick and Vacation time (Flex time for salary positions), and Paid HolidaysBack-up childcare and parenting support resourcesVoluntary benefits to include: critical illness, hospital indemnity, accident insurance, theft & legal services, and pet insuranceWeight Loss and Tobacco Cessation ProgramsTesla Babies programCommuter benefitsEmployee discounts and perks programExpected CompensationService Advisor I - $17.00 - $26.00/hourService Advisor II - $19.00 - $28.00/hourService Advisor III - $22.00 - $33.00/hourService Advisor