Service Advisor

　　Description

　　Our culture believes in POWERING YOUR POTENTIAL . We provide global opportunities to develop your career, make your community a better place and work with today’s most innovative thinkers to solve the world’s toughest problems.

　　We believe in flexibility for you to explore your passions while making an impact through meaningful work within our inclusive workforce. That’s what #LifeAtCummins is all about.

　　We are looking for a talented Service Advisor to join our East Arm, Darwin branch. This role could suit a diesel mechanic wanting to come off the tools and expand their career or someone who has worked with automotive and/or mining clients in a site planning role. A passion and understanding for all things mechanical is essential.

　　This role operates within core business hours, Monday – Friday. The Darwin branches services multi-market product applications - automotive, on/off Highway, mining, power generation, agricultural and marine.

　　In this role, you will make an impact in the following ways:

　　Provide expanded support to customers, including end-users, distributors, and/or dealers seeking information through various mediums, under minimum supervision

　　Document customer inquiry information within appropriate Cummins systems

　　Provide prompt assistance to customers through various media. Multi-Skill/Multi-channel support (Chat/Email/Phone)

　　Resolve non-routine customer issues through an understanding of Cummins processes, systems, and practices

　　Escalate complex issues providing documentation through process

　　Understands new and existing Cummins processes, systems, practices, and delivers training to new hires

　　Support improvement projects intended to improve customer experiences and organizational goals

　　Generates and maintains knowledge content, delivers training and is considered a Subject Matter Expert or Team Leader

　　To be successful in this role you will need the following:

　　Industry experience

　　Experience with warranty processing

　　Mechanically minded with strong problem solving skills

　　Excellent verbal and written communication skills 

　　The ability to work individually or as part of a team 

　　Computer literacy (Word, Excel, Outlook ), technical aptitude and a willingness to adopt new systems.

　　Ability to build strong customer relationships and delivering customer centric solutions

　　Personal commitment to HSE and leading interdependent safety culture

　　Compensation and Benefits

　　Flexible Lifestyle shift – Monday to Friday

　　Competitive hourly rate paid as a permanent salary

　　Relocation assistance offered from anywhere in Australia

　　Overtime & Loading penalties

　　Safety equipment / PPE provided

　　Uniforms provided and laundered

　　Comprehensive Cummins product training provided

　　Income Protection continuance insurance

　　Discounts with select private health insurance, PC software/hardware and a range of vehicles

　　Annual remuneration review

　　Participation in an annual variable compensation (bonus) program

　　A range of personal and professional benefits

　　Onsite parking

　　Employee Assistance Program available to employees

　　Paid Parental leave (Conditions apply)

　　Job SERVICE

　　Primary Location Australia-Northern Territory-Darwin-Australia, East Arm, Darwin Distributor BR 460

　　Job Type Experienced - Exempt / Office

　　Recruitment Job Type Office

　　Job Posting Jan 23, 2024, 12:00:00 AM

　　Unposting Date Feb 22, 2024, 11:59:00 PM

　　Organization Distribution Business

　　Role Category Hybrid - Potential for Partial Remote

　　Relocation Package Ineligible

　　Req ID: 24000054