Overview

　　This individual will be responsible for leading, coordinating, and executing all sensory activities on and off-site. The successful candidate will be responsible for developing the recommended learning plans in addition to operation, maintenance, organization and cleanliness of all sensory panel activities. This includes working with project owners and third-party groups to design the testing needed, identify all resources, interpret test results, and report out to key stakeholders across the organization. This role will collaborate with the Customer & Market Insights (CMI) team to develop consumer learning plans that integrate sensory with customer assessments, as needed for projects. This person will serve as the Menu Services SME on all projects that require sensory analysis requiring organizational influence and autonomy in decision making in order to maintain project deliverables and meet deadlines. This individual will partner to document sensory specifications.

　　This individual will have the ability to build strong relationships and provide leadership to internal partners to facilitate the execution of the sensory program. This individual must have the ability to plan, organize and execute multiple sensory initiatives from concept to stewardship and may also provide training support as needed for production of training materials.

　　The Sensory Team Lead will report to the Sr. Principal Team Leader of Menu Services and serve on the Menu Services Leadership team.

　　Our Flexible Future model offers a healthy mix of working in person and virtually, strengthening key elements of the Chick-fil-A culture by fostering collaboration and community.

　　Responsibilities

　　Lead all Sensory related activities for domestic and international business.Lead, coordinate, and execute the design of sensory testing

　　Interpret sensory data for organizational projects

　　Document sensory procedures, specifications, and activities within Catalyst

　　Ensure support for all sensory events that occur within the development process for Menu, Production Design/Equipment and Packaging.

　　Develop and maintain budgetary discipline for all Sensory resources; staffing, inventory and equipment

　　Ensure all sensory work meets project timelines and cost targets

　　Evaluate and benchmark sensory practices and performance for continuous improvement

　　Coordinate organization and scheduling of all sensory activities

　　Schedule and coordinate contractor teams needed to accomplish effective operation of sensory projects

　　Ensure all contractor team members are practicing Chick-fil-A procedural compliance

　　Ensure all sensory team members are following food safety best practices

　　Ensure sanitation and maintenance of all sensory equipment and facility

　　Maintain sensory inventories: frozen, fresh and dry product

　　Refine and develop sensory lexicons for new and existing Chick-fil-A products.Calibrate the organization on target characteristics for Gold Standards

　　Integrate critical product characteristics into finished product evaluation process

　　Identify, develop, strengthen, and maintain vendor relationships.

　　Collaborate and strengthen integration with Customer & Market Insights (CMI) as needed for customer testing.

　　Assist Training Teams as needed to convert work methods into training materials of various formats.

　　Participate in menu-related project teams as Menu Services SME as needed.

　　Lead Sensory Team

　　Supervises and manages scheduling of the support team

　　Collaborates to establish work schedules, assignments and reviews results

　　Supports people leader performance assessments of support team

　　Ensures training and development of sensory support team

　　Initiates personnel actions/ decisions for scheduling

　　Qualifies and maintains internal relationships to support future organizational goals on product quality metrics

　　Skills and Abilities:

　　People: Personable and approachable. Exhibits strong interpersonal skills that encourage team cooperation, promotes enthusiasm and motivates relationship-building.

　　Excellence: Gives personal best every day; demonstrates positive attitude and confidence; sets high standards and meets self- expectations; pursues everything with energy, drive, and a need to finish; is committed to and works actively to growing and developing capabilities and capacity; seeks feedback on performance and acts upon feedback received; practices accountability.

　　Collaborator: ability to bring diverse groups across internal and external teams together to work across multiple disciplines, and successfully lead those SMEs toward a common outcome.

　　Passion: Go-getter with the relentless pursuit of excellence in a competitive, changing landscape.

　　Communication: Is able to write clearly and succinctly in a variety of communication settings and styles; can get messages across that have the desired effect.

　　Creativity: Thinks across disciplinary lines; uses the insights or techniques from one discipline to take on the challenges of another. Passionately curious. Thinks and learns and practices their craft all the time.

　　Complex Decision-Making: Can solve even the toughest and most complex of problems; is a quick study of the new and different; adds personal wisdom and experience to come to the best conclusion and solution, given the situation.

　　Minimum Qualifications

　　3-5 years of professional work experience in a sensory science capacity

　　Bachelor's Degree in Food Science or similar technical discipline

　　Proven track record of excellence in leadership, problem solving, and analytical skills

　　Excellent communicator of technical information for non-technical audiences.

　　High attention to quality and detail

　　In-depth project management experience

　　Experience in designing experiments, process and testing

　　A versatile mind and proven ability to influence key stakeholders along the project decision track and across multiple areas of the organization

　　Ability to raise, manage, and mitigate project issues and risks

　　Proven success in multi-tasking and managing multiple project deadlines simultaneously while quickly adapting and re-prioritizing work based on the needs of the business

　　Experience in supporting the work of multiple leaders

　　Proficiency in Microsoft Office and/or Apple computer software applications

　　Proficiency in math and statistics

　　Maintains highest level of confidentiality

　　Preferred Qualifications

　　5+ years' of professional work experience in a sensory science capacity

　　Chick-fil-A Restaurant experience

　　Formal training in sensory science

　　Training in statistical process control

　　ServSafe Certified

　　Experience managing a trained panel

　　Experience integrating sensory and consumer insights data in order to make business decisions

　　Minimum Years of Experience

　　3

　　Travel Requirements

　　20%

　　Required Level of Education

　　Bachelor's Degree

　　Major/Concentration

　　Food Science

　　Requisition ID2024-16183

　　Job FunctionMarketing

　　Position TypeExperienced Professionals

　　Posting Location : LocationUS-GA-Atlanta