Reference #: 46274Group Manager, Client ServiceBring your ideas. Make history.BNY Mellon offers an exciting array of future-forward careers at the intersection of business, finance, and technology. We are one of the world's top asset management and banking firms that manages trillions of dollars in assets, custody and/or administration. Known as the "bank of banks" - 97% of the world's top banks work with us as we lead and serve our customers into the new era of digital.With over 238 years of rich history and industry firsts, BNY Mellon has been built upon our proven ability to evolve, lead, and drive new ideas at every turn. Today, we're approximately 50,000 employees across 35 countries with a culture that empowers you to grow, take risks, experiment and be yourself. This is what #LifeAtBNYMellon is all about.We're seeking a future team member for the role of Senior Vice President, Client Service Manager to join our Corporate Trust / Loan Services team. This role is located in Pittsburgh, PA or Houston, TX, and will work a hybrid schedule, 3 days in-office required.In this role, you'll make an impact in the following ways:Manages multiple client service teams responsible for providing quality support to clients with transactions and resolving operational issues on a daily basisMaintains familiarity with industry best practices and seeks opportunities to implement as appropriateSets policies and procedures for teams managedContributes to the development of strategic initiatives that are designed to improve the overall client service experience and improve team productivity and qualityResolves highly complex or non-routine issues or inquiries from senior-level or key individuals at clients, as neededMaintains relationships with business leaders to report client trends and needsMay provide forward-looking insight on client issues and trends to drive future revenue growthProvides strategic guidance on internal activities and initiatives designed to improve the client experienceDetermines needed improvements through review and analysis of problems reportedRecruits, directs, motivates and develops staff, maximizing their individual contribution, their professional growth and their ability to function effectively with their colleagues as a teamManages multiple client service/support teamsResponsible for the achievement of multiple team goals and objectives, talent management and supervision of team membersTeams support multiple, complex client accountsTo be successful in this role, we're seeking the following:Bachelors degree or the equivalent combination of education and experience is required with an MBA preferred7-10 years of total work experience with at least 1-3 years of management experience preferredExperience in an operational area and/or client services preferredStrong background in Structured Finance (ideally in CLO's & CDO's), Fund Administration and/or Alternative Asset management is strongly preferredStrong background in engaging institutional clients to grow revenue and/or deliver against service obligations is strongly preferredStrong data analysis and problem-solving skills to review test results versus expected results is strongly preferredExperience in managing teams with 7 or more people is strongly preferredAt BNY Mellon, our inclusive culture speaks for itself. Here's a few of our awards:Fortune World's Most Admired Companies & Top 20 for Diversity and InclusionBloomberg's Gender Equality Index (GEI), Disability: IN - 100% score100 Best Workplaces for Innovators, Fast CompanyHuman Rights Campaign Foundation, 100% score Corporate Equality IndexCDP's Climate Change 'A List'Our Benefits:BNY Mellon offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy. We provide access to flexible global resources and tools for your life's journey. Focus on you health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves that can support you and your family through moments that matter.BNY Mellon is an Equal Employment Opportunity/Affirmative Action Employer - Underrepresented racial and ethnic groups/Females/Individuals with Disabilities/Protected Veterans.

　　BNY Mellon is an Equal Employment Opportunity/Affirmative Action Employer.Minorities/Females/Individuals With Disabilities/Protected Veterans.