At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can’t wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity. We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible. We dream big together, supporting each other to make our individual and collective dreams come true. The future is ours, and it starts with you.

　　With more than 7,700+ customers, we serve approximately 85% of the Fortune 500®, and we're proud to be one of FORTUNE 100 Best Companies to Work For® and World's Most Admired Companies™.

　　Learn more on Life at Now blog (https://blogs.servicenow.com/category/life-at-now.html) and hear from our employees (https://www.youtube.com/playlist?list=PLtPPHGXv_JpmhypERyQKm5zO2Wd65QinB) about their experiences working at ServiceNow.

　　Unsure if you meet all the qualifications of a job description but are deeply excited about the role? We still encourage you to apply! At ServiceNow, we are committed to creating an inclusive environment where all voices are heard, valued, and respected. We welcome all candidates, including individuals from non-traditional, varied backgrounds, that might not come from a typical path connected to this role. We believe skills and experience are transferrable, and the desire to dream big makes for great candidates.

　　What you get to do in this role:

　　The TSE will work on a rotating shift pattern basis. The workweek will span Tuesday through Saturday (Shift 1) for two months and then switch to Sunday through Thursday (Shift 2) for two months. The shift pattern involves consistent daytime hours without any evening or night shifts, allowing the team to effectively manage technical support duties while maintaining a balanced work schedule. Work hours will cover 8:00am - 5:00pm.

　　The Performance Support Engineer will be responsible for managing and resolving the most challenging issues for the ServiceNow Technical Support team focusing on Performance and instance availability. This includes being the last point of escalation within the technical support department and mentoring junior team members in the various technologies.

　　The successful candidate will be able to quickly gain an understanding of the ServiceNow platform. This is a customer-facing role and therefore it requires strong inter-personal skills in addition to strong technical skills. 
The Performance Support Engineer must able to work outside of normal business hours (evening/weekend shifts, holidays) as needed.

　　To be successful in this role you have:

　　In order to be successful in this role, we need someone who has:

　　Demonstrated ability to troubleshoot difficult technical issues

　　Strong Experience with relational databases (e.g. MySQL, Oracle)

　　Java experience

　　Experience in one (or more) scripting languages: 
JavaScript, Python, Perl, Unix Shell, Windows Shell)

　　Advanced Unix/Linux experience

　　Working knowledge of the components in a web applications stack.

　　Experience diagnosing performance degradation (e.g. explain plans, database tuning)

　　Experience working well in a team environment while also being able to work productively while unsupervised

　　Strong personal commitment to quality and customer service

　　Excellent written and verbal communication skills with the ability to clearly articulate solutions to complex technical problems

　　Ability to work with high-value customer administrators and developers

　　Excellent time management skills

　　Consistent ability to work evenings and weekends

　　Understanding of basic networking and system administration

　　Desired Skills

　　The following additional skills are preferred but not required:

　　Experience writing or debugging Object Oriented code (Java preferred, other relevant technologies ok)

　　Experience working with dynamic HTML components: AJAX, JavaScript, AngularJS, CSS, XML, HTML, XHTML

　　Advanced object oriented programming skills (Java strongly preferred).

　　Deep understanding of JavaScript

　　Demonstrated proficiency with the following Technical Skills

　　Web Services (consuming or providing) (SOAP, REST)

　　Data Extraction Technologies (e.g. JDBC, ODBC)

　　Any bi-directional, automated integration between two systems

　　TCP/IP, Networking knowledge

　　Experience with Splunk

　　Understanding of Simple Network Management Protocol (SNMP)

　　Understanding of remote administration via SSH, SNMP, WMI, Powershell

　　Experience in any of the technologies on this list: http://wiki.service-now.com/index.php?title=List_of_Available_Integrations

　　Strong Familiarity with Eclipse IDE

　　A fundamental understanding of ITSM, ITIL, and/or CMDB

　　ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.

　　At ServiceNow, we lead with flexibility and trust in our distributed world of work. Click here (https://www.servicenow.com/content/dam/servicenow-assets/public/en-us/doc-type/other-document/careers/new-world-of-work-personas.pdf) to learn about our work personas: flexible, remote and required-in-office.

　　If you require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at [email protected] for assistance.

　　For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.

　　Please Note: Fraudulent job postings/job scams are increasingly common. Click here (https://www.servicenow.com/fraudulent-job-scams.html) to learn what to watch out for and how to protect yourself. All genuine ServiceNow job postings can be found through the ServiceNow Careers site (https://www.servicenow.com/careers.html) .

　　From Fortune. © 2022 Fortune Media IP Limited All rights reserved. Used under license.

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