Job Description

　　Please note this role requires applicant to be eligible to attain UK government security clearance.

　　Are you ready to dive deep into the latest cloud technologies, and be part of a high-performing operations team? If you have a passion for cloud computing and a desire to learn, this is your time to shine! Translate your industry knowledge into large-scale success with a tech leader.

　　Customers rely on Oracle Cloud Infrastructure (OCI) to power their business as they tackle some of the world’s biggest challenges. We’re looking for a Senior Technical Operations Engineer to support OCI’s sovereign cloud. Join a team of dynamic, hands-on operations engineers and make your mark on the future of technology.

　　We also use…

　　Linux, Docker, Kubernetes, and Terraform, Python, GoRequirements

　　Technology related bachelor’s degree and/or equivalent work experience

　　Knowledge of Linux and/or Unix operating systems

　　Knowledge of cloud computing concepts

　　5+ years’ experience working in a mission-critical environment (Operations, Technical Support, NOC etc)

　　Experience executing tasks under change management procedures

　　Experience resolving auto-cut and manual alarms following runbooks

　　A focus on customer satisfaction

　　What we’ll offer you

　　Learning and development opportunities to advance your career

　　An Employee Assistance Program to support your mental health

　　Employee resource groups that champion our diverse communities

　　Core benefits such as medical, life insurance, and access to retirement planning

　　Shift Format:

　　This role is not a Monday to Friday core hours role. This will involve working a shift rotation, including nights, weekends and public holidays.

　　The role involves working 12 hour shifts, 4 days on, 4 days off. There are two rotating shifts – day and night.

　　On-call or overtime is not generally expected in this role, but you may be required to have on-call or overtime duties occasionally, based on business needs.

　　Responsibilities

　　What you’ll do

　　Support OCI’s sovereign realms. You’ll be part of a dynamic team with a broad knowledge of how Oracle’s cloud platform works. You’ll partner with customer support, service owners, and engineering teams around the globe to ensure high-quality service for customers. Note - this role is not a Monday to Friday core hours role – it will involve working a shift rotation, including nights, weekends and public holidays. ( See “Shift Format” section, later in this document).

　　Act as an internal point of contact for one or more sovereign cloud realm(s)

　　Operate and perform maintenance for over 250 OCI services

　　Monitor auto-cut alerts and troubleshoot through the use of runbooks

　　Complete change requests to enable new functionality and maintain realm compliance

　　Ensure timely resolution of incidents, service requests, and change requests

　　Apply and improve incident and problem management processes to resolve major incidents

　　Suggest and document process improvements to drive business impact

　　Owns critical projects and/or owns improvements to team KPIs and SLOs

　　Drives down categorical sources of operational pain and improves the operational maturity bar across the director’s organisation through tooling and practices

　　About Us

　　An Oracle career can span industries, roles, Countries and cultures, giving you the opportunity to flourish in new roles and innovate, while blending work life in. Oracle has thrived through 40+ years of change by innovating and operating with integrity while delivering for the top companies in almost every industry.

　　In order to nurture the talent that makes this happen, we are committed to an inclusive culture that celebrates and values diverse insights and perspectives, a workforce that inspires thought leadership and innovation.

　　Oracle offers a highly competitive suite of Employee Benefits designed on the principles of parity, consistency, and affordability. The overall package includes certain core elements such as Medical, Life Insurance, access to Retirement Planning, and much more. We also encourage our employees to engage in the culture of giving back to the communities where we live and do business.

　　At Oracle, we believe that innovation starts with diversity and inclusion and to create the future we need talent from various backgrounds, perspectives, and abilities. We ensure that individuals with disabilities are provided reasonable accommodation to successfully participate in the job application, interview process, and in potential roles. to perform crucial job functions.

　　That’s why we’re committed to creating a workforce where all individuals can do their best work. It’s when everyone’s voice is heard and valued that we’re inspired to go beyond what’s been done before.

　　Oracle is an Equal Employment Opportunity Employer * . All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.

　　* Which includes being a United States Affirmative Action Employer