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　　Responsible for setup and installation of technical systems, applications, or process designs for clients’ purchased or outsourced technology and business process solutions. Works directly with the client to manage initial access, map and transfer data, create process documentation, and train or coordinate training for client users.

　　Tests and troubleshoots functionality of installed systems; identifies and documents technical issues to be escalated to product and system integration teams for resolution.

　　Provides feedback based on client experiences to product and professional services teams for product and process improvements. May work directly with clients on-site or provide installation support remotely.

　　Working at NTT

　　MS Services Delivery Architects are responsible for ensuring that all the service aspects during a complex transition and transformation project are fully covered and the solution can be successfully delivered in alignment with the service delivery capabilities of NTT Managed Services and other involved parties.

　　The MS Services Delivery Architects are accountable and responsible for setting up the service model by being involved in early Sales Engagement, Service Design, and Service Transition processes.

　　Key Roles and Responsibilities:

　　Early Pre-Sales engagement:

　　Participate in complex deals during the pre-sales phase for service design consultancy

　　Review the commercial proposal and SoW to detect any flaw or misalignment with the NTT Managed Services delivery capabilities

　　Service design:

　　Responsible for the service takeover strategy definition, specifically to:

　　Identify current service issues with the incumbent service provider

　　Define the service aspects that need to be gathered during a due diligence

　　Determine the knowledge transfer strategy

　　Define the quality acceptance criteria for the service transition

　　Ensure customer expectations will be met and aligned with the NTT Managed Services delivery capabilities including Monitoring, Patching, and Backup solutions

　　Adapt standard process when needed in order to cover customer requirements, always be aligned with the NTT MS service delivery capabilities

　　Service Transition:

　　Understand Customer Vital Business Functions and how NTT MS assets will underpin them.

　　Make sure that customer business processes and end-to-end services are known and understood within the organization during the project lifecycle

　　Responsible for the service model documentation, which may include:

　　Identify current services issues with the incumbent service provider

　　Define the service aspects that need to be gathered during a due diligence

　　Determine the knowledge transfer strategy

　　Define the quality acceptance criteria for the service transition

　　Produce the Service Design Document, the key project deliverable in terms of service aspects and processes

　　Knowledge, Skills, and Attributes:

　　Ability to work in line with best practices in complex environments and within tight time constraints

　　Ability to work under pressure

　　Ability to build excellent working relationships with both internal and external stakeholders

　　Excellent communication and presentation skills

　　Ability to demonstrate conceptual technology knowledge

　　Academic Qualifications and Certifications:

　　Bachelor’s or equivalent degree

　　ITIL certifications

　　Relevant industry / technical certifications

　　Required Experience:

　　Demonstrated years of experience gained in a similar position

　　Demonstrated experience gained within an IT environment and ITIL based Service Management

　　Demonstrated experience in Hosting and Managed Service Business

　　Demonstrated experience in Public Cloud and/or PCI compliance environments

　　Demonstrated experience in managing key accounts

　　What will make you a good fit for the role?

　　Equal Opportunity Employer

　　NTT is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, color, sex, religion, national origin, disability, pregnancy, marital status, sexual orientation, gender reassignment, veteran status, or other protected category

　　Is innovation part of your DNA? Do you want to enable a connected future for people, organizations, and society?

　　Join our growing global NTT family and you’ll be part of the world’s largest ICT company (by revenue). We’ve combined the capabilities of 28 remarkable companies to become one, leading technology services provider. Together, we help our people, clients, and communities do great things with technology to create a more secure and connected future.

　　We employ 40,000 people across 57 countries. By bringing together the world’s best technology companies and emerging innovators, we work together to deliver sustainable outcomes to businesses and the world. Innovation is part of our DNA. We believe it’s key to what makes us different. So, we strive to move forward, challenge the status quo, and drive excellence through the technologies we integrate and the services we deliver around the world. The result is connected cities, connected factories, connected healthcare, connected agriculture, connected conservation, connected mobility, and connected sport. Together we enable the connected future.

　　You’ll be joining a global employer that is committed to attracting, growing and keeping the best talent. A place where you will be at the heart of our success!