Home
/
Customer Service
/
Senior Support Engineer 1
Senior Support Engineer 1-August 2024
Flexible / Remote
Aug 3, 2025
ABOUT ATLASSIAN
Atlassian builds enterprise software that helps every member of every team and department stay on track, on point, and on top of their game. Atlassian develops products geared towards software develop
10,000+ employees
Technology
VIEW COMPANY PROFILE >>
About Senior Support Engineer 1

  Our Support Engineering teams practice a follow-the-sun methodology. Atlassian supports remote or hybrid work in our Sydney office. We're able to hire eligible candidates for this role who are based anywhere in Australia.

  Your Future Team

  The work we do in Customer Support Services (CSS) is a mixture of a customer focus, technical prowess, and deep listening. Our goal is to create customers for life through honest conversations, openness, and responsive problem-solving. We're often the first team a customer interacts with, so we look for solution focussed people with the drive to push the Atlassian experience forward, unleashing every customers' potential and help teams turn ideas into reality with our extraordinary collaboration tools.

  The Strategic Accounts team impacts millions of end-users and their experience with Atlassians innovative products. We provide advanced support to some of our largest Enterprise customers, bringing together global talent from diverse backgrounds to troubleshoot customers most technically challenging problems. We stay ahead of emerging technologies and celebrate our achievements along the way.

  What you'll do

  Reporting to the Support Manager, you'll perform troubleshooting, debugging and log file analysis of Atlassian's Java-based web applications across operating systems, databases and networking technologiesCommunicate and troubleshoot with customers through various channels to investigate their concerns, provide regular progress updates, share action plans and details on the resolutionCollaborate with peers to share knowledge and conquer the toughest technical casesAdvocate for customers by understanding their use cases and escalating trends to influence feature requests and bug fixes

  Your background

  Typically 2 - 5 years experience as an Application Support Engineer, Systems Engineer or similar role across technical customer-facing On-Prem environmentsSound level of troubleshooting skills across operating systems and technologies including Windows/Linux, JVM, SQL, Networking, LDAP and SSL/TLSDemonstrated ability to exceed customer expectations displaying a high degree of empathy and curiosity whilst diagnosing complex technical issuesAbility to embrace team collaboration and group contribution with a passion for learning new technologies and how to utilise them in a customer-facing environment

  Perks & benefits

  Atlassian offers a variety of perks and benefits to support you, your family and to help you engage with your local community. Our offerings include health coverage, paid volunteer days, wellness resources, and so much more. Visit go.atlassian.com/perksandbenefits to learn more.

  About Atlassian

  At Atlassian, we're motivated by a common goal: to unleash the potential of every team. Our software products help teams all over the planet and our solutions are designed for all types of work. Team collaboration through our tools makes what may be impossible alone, possible together.

  We believe that the unique contributions of all Atlassians create our success. To ensure that our products and culture continue to incorporate everyone's perspectives and experience, we never discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. All your information will be kept confidential according to EEO guidelines.

  To provide you the best experience, we can support with accommodations or adjustments at any stage of the recruitment process. Simply inform our Recruitment team during your conversation with them.

  To learn more about our culture and hiring process, visit go.atlassian.com/crh

Comments
Welcome to zdrecruit comments! Please keep conversations courteous and on-topic. To fosterproductive and respectful conversations, you may see comments from our Community Managers.
Sign up to post
Sort by
Show More Comments
SIMILAR JOBS
Patient Care Coordinator
Bring your heart to CVS Health. Every one of us at CVS Health shares a single, clear purpose: Bringing our heart to every moment of your health. This purpose guides our commitment to deliver enhanced
Cashier
Job Description We?re looking for a ?Cashier? because ?Being Awesome? isn?t a job title we can use. The perfect recipe for a Cashier on our team? A bit of sugar and spice, and a pinch of everything n
Customs Compliance Specialist II
Job Description Location: On site at either Whitby or Ottawa, Ontario location. Position Summary: Support the new Third party (Encompass) program for Fisher Canada by coordinating and reviewing new i
Retail Banker I - South Plainfield (30 Hour)
Hours 30 Pay Range $21.25 - $30.50 hourly Job Details The Retail Banker I is a Customer liaison that is integral to delivering TD's Brand promise by utilizing financial expertise and consultative adv
Service/Customer Operator
7116 - Gulf Freeway - 13100 Gulf Fwy, Houston, Texas, 77034 CarMax, the way your career should be! General Summary: Under general supervision, deliver exceptional customer service by supporting the S
Senior Technical Support Engineer- STRATA
Company Description Our Mission At Palo Alto Networks® everything starts and ends with our mission: Being the cybersecurity partner of choice, protecting our digital way of life. Our vision is a worl
Teller I - 20 hours - North Andover, MA (Main St)
Hours 20 hours including weekends (Saturday & Sundays) Job Details The Teller I provides legendary Customer Service while processing Customer transactions face-to-face for a variety of routine to
Customer Service Representative - Maryland
Bring your heart to CVS Health. Every one of us at CVS Health shares a single, clear purpose: Bringing our heart to every moment of your health. This purpose guides our commitment to deliver enhanced
Customer Specialist - Part Time
6087 - Wayne - 1750 Rt. 23, Wayne, New Jersey, 07470 CarMax, the way your career should be! About this job As a Customer Specialist, you will be empowered to provide an iconic experience for our Cust
Cashier - ASU - Cashier
Job Description We?re looking for a ?Cashier? because ?Being Awesome? isn?t a job title we can use. The perfect recipe for a Cashier on our team? A bit of sugar and spice, and a pinch of everything n
Copyright 2023-2025 - www.zdrecruit.com All Rights Reserved