At Cepheid, we are passionate about improving health care through fast, accurate diagnostic testing. Our mission drives us, every moment of every day, as we develop scalable, groundbreaking solutions to solve the world’s most complex health challenges. Our associates are involved in every stage of molecular diagnostics, from ideation to development and delivery of testing advancements that improve patient outcomes across a range of settings. As a member of our team, you can make an immediate, measurable impact on a global scale, within an environment that fosters career growth and development.

　　Cepheid is proud to work alongside a community of six fellow Danaher Diagnostics companies. Together, we’re working at the pace of change on diagnostic tools that address the world’s biggest health challenges, driven by knowing that behind every test there is a patient waiting.

　　Learn about the Danaher Business System (https://www.danaher.com/how-we-work/danaher-business-system) which makes everything possible.

　　For our Customer Service team, we look for a Tender Specialist, who will also work on Order Management.

　　S/he is responsible for supporting and managing all sales operations activities including tender and contracts management, new account activations, supporting sales quoting and ad hoc project support as needed in compliance with local regulation, internal policies, quality procedures and Sarbanes-Oxley Act (SOX)

　　This position is part of the Customer Service Team and will be located in Buccinasco (MI) Italy or in Barcelona (Spain) in Hybrid mode.

　　At Cepheid, our vision is to be the leading provider of seamlessly connected diagnostic solutions.

　　In this role, you will have the opportunity to:

　　Prepare and submit tender/contract responses including all related documents and sub-processes such as Bank guarantees on behalf of Cepheid in line with the commercial strategy ensuring they are submitted on time

　　Process all contract requests per policy guidelines, obtaining approvals as necessary

　　Responsible for creation and follow-up of Service and Rental contracts

　　Responsible for customer pricing – ensuring prices are created in ERP, and dealing with annual renewals

　　Maintain and coordinates local pool of refurbished instruments

　　Work with Sales Team when contracts are due for renewal or expired

　　Demonstrate high commitment in resolving customers issues and responding to enquiries, ensuring a high level of customer satisfaction

　　The essential requirements of the job include:

　　High school degree (or equivalent experience) with 5+ years of related work experience

　　Relevant experience in customer service focused on Order and Tender Management

　　Experience with SAP and a CRM system such as SFDC

　　Good command of MS Office package, especially Excel

　　Italian mother tongue and very good English

　　It would be a plus if you also possess previous experience in:

　　Heathcare, diagnostics industryCepheid, a Danaher operating company, offers a broad array of comprehensive, competitive benefit programs that add value to our lives. Whether it’s a health care program or paid time off, our programs contribute to life beyond the job. Check out our benefits at danaherbenefitsinfo.com.

　　At Cepheid we believe in designing a better, more sustainable workforce. We recognize the benefits of flexible, hybrid working arrangements for eligible roles and are committed to providing enriching careers, no matter the work arrangement. This position is eligible for a hybrid work arrangement in which you can work part of the time at the Company location identified above and part of the time remotely from your home. Additional information about this hybrid work arrangement will be provided by your interview team. Explore the flexibility and challenge that working for Cepheid can provide.

　　When you join us, you’ll also be joining Danaher’s global organization, where 80,000 people wake up every day determined to help our customers win. As an associate, you’ll try new things, work hard, and advance your skills with guidance from dedicated leaders, all with the support of powerful Danaher Business System (https://www.danaher.com/how-we-work/danaher-business-system) tools and the stability of a tested organization.At Danaher, we value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.If you’ve ever wondered what’s within you, there’s no better time to find out.

　　Operating Company: Cepheid