Position Summary

　　AutoZone's Full-Time Senior Retail Sales Associate drives sales through superior customer service by exceeding customer expectations and providing a WOW! Customer Service experience. While assisting customers, the Senior Retail Sales Associate will perform daily assigned duties and remain compliant with company procedures in accordance to AutoZone expectations by Living the Pledge every day.

　　Position Responsibilities

　　Provides WOW! Customer Service

　　Ensures assigned store tasks are completed in a timely manner on assigned shift

　　Operates cash registers and follows established cash handling procedures

　　Follows company policies and loss prevention procedures

　　Maintains a safe working environment including PPE (Personal Protective Equipment)

　　Maintains store appearance and merchandising standards as directed

　　Ensures that merchandise is restocked and placed in their respective areas

　　Utilizes ZNET to help customers locate merchandise or find suitable alternatives

　　Maintains product knowledge and current promotions through AutoZone systems and information sources

　　Practices GOTTChA and assists with the installation of wipers blades, batteries and light bulbs

　　Utilizes OBDII to read codes from customer’s automobiles

　　Ability to diagnose automobile problems and recommend solutions

　　Communicates with managers regarding customer concerns and employee matters

　　Actively engaged in developing more effective customer service skills

　　Provides honest and trustworthy advice to customers regarding the best products that fit the customers’ expectations

　　Position Requirements

　　High School diploma or equivalent

　　Basic knowledge of automotive parts is required

　　Excellent communication and decision making skills

　　Ability to lift, load, and deliver merchandise

　　Ability to work a flexible schedule to meet the business needs, including holidays, evenings and weekend shifts