What Customer Service Operations contributes to Cardinal Health

　　Customer Service is responsible for establishing, maintaining and enhancing customer business through contract administration, customer orders, and problem resolution.

　　Job Summary

　　The Senior Representative, Customer Service Operations is responsible for providing outstanding customer service and managing accounts while providing sales support to field sales representatives. This job establishes, maintains and enhances customer service via appropriate contract administration, timely order fulfillment, and providing exemplary customer support including managing accounts and providing sales support to field sales representatives. The job is also responsible for tracking demand and backorders, complaint and incident reporting and supporting post-sales issue resolutions.

　　Responsibilities

　　Provides outstanding customer service and supports improvements in operational execution to ensure service levels are achieved and exceeded.Manages customer account activity including, but are not limited to; customer order fulfillment, customerbackorders/substitutes,product change requests, new/lost business submissions and coordinating any customer questions / issues that may arise.Provides outsourced services to customers relating to invoicing, reimbursement, and/or other services by acting as a liaison in problem-solving, research and problem/dispute resolution.Collects and reviews customer feedback, complaints, recalls and product returns, working closely with Quality and Regulatory teams.Identifies customer trends andchallenges/opportunitiesto develop potential alternatives to support business, operational efficiency and develop new customer opportunities.Supports process improvement initiatives, including but not limited to opportunities for optimizing inventory levels, suppliers and operational performance, cost control and profitability and ultimately customer service.Builds strong relationships with key business stakeholders (Supply Chain, Finance, Operations, Marketing and Commercial) to work in collaborative approach for improved customer service.Communicates with customers regarding their needs, questions, and concerns and helps trouble shoot equipment issues as necessary.Manages cases regarding reporting, backorders, customer complaints, and pricing and processes product complaint and incident reports.Investigates and reports on anomalies and discrepancies in point of sales systems, website ordering, and general customer complaint issues.Redirects customers to applicable in-house resources as necessary.Supports general post-sales issues resolutions as necessary.Qualifications

　　1-3 years of experience preferred.High School Diploma, GED or technical certification in related field or equivalent experience preferred.What is expected of you and others at this level

　　Effectively applies knowledge of job and company policies and procedures to complete a variety of assignmentsIn-depth knowledge in technical or specialty areaApplies advanced skills to resolve complex problems independentlyMay modify process to resolve situationsWorks independently within established procedures; may receive general guidance on new assignmentsMay provide general guidance or technical assistance to less experienced team membersAnticipated hourly range : $17.60 per hour - $25.20 per hour.

　　Bonus eligible : No

　　Benefits : Cardinal Health offers a wide variety of benefits and programs to support health and well-being

　　Medical, dental and vision coveragePaid time off planHealth savings account (HSA)401k savings planAccess to wages before pay day with myFlexPayFlexible spending accounts (FSAs)Short- and long-term disability coverageWork-Life resourcesPaid parental leaveHealthy lifestyle programsApplication window anticipated to close: 04/08/2024*if interested in opportunity, please submit application as soon as possible.

　　Candidates who are back-to-work, people with disabilities, without a college degree, and Veterans are encouraged to apply.

　　Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law.

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　　We are a team of nearly 48,000 mission-driven partners striving each day to advance healthcare and improve lives. We are Essential to care.

　　Headquartered in Dublin, Ohio, Cardinal Health, Inc. (NYSE: CAH) is a distributor of pharmaceuticals, a global manufacturer and distributor of medical and laboratory products, and a provider of performance and data solutions for health care facilities

　　We are a crucial link between the clinical and operational sides of care, working with more than 4,500 sourcing and manufacturing partners to deliver end-to-end solutions and data-driven insights that advance healthcare and improve lives every day. With deep partnerships, diverse perspectives and innovative digital solutions, we build connections across the continuum of care.

　　With 50 years of experience, approximately 44,000 employees and operations in more than 30 countries, Cardinal Health seizes the opportunity to address healthcare’s most complicated challenges — now, and in the future.

　　On Thursday, Jan. 7, 2021, we celebrated the day our founder, Bob Walter, had the vision to start a business that became known as Cardinal Health.

　　One of the most important ways we celebrated was by giving back to the communities where we live and work. 2021 was a "Year of Service” for all Cardinal Health employees around the world.

　　View Cardinal Health on YouTube (http://youtube.com/user/CardinalHealth)

　　Cardinal Health is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.