Amazon Logistics (AMZL) Engineering team is seeking a Senior Program Manager with a strong delivery record and proven project management experience to own strategic, tactical, cross-functional and technology projects and programs within the org. This high-visibility role will require influencing operations and support teams across the company to prioritize projects, meet objectives, and adhere to business plans towards shared objectives. This Program Manager will have a talent and passion for creating and nailing business plans, while optimizing communication and collaboration amongst stakeholder groups. A strong bias for action, a demonstrated ability to deliver results, and the ability to influence senior leaders across cross-functional operations, program, and product teams is essential.Key job responsibilities* Manage full lifecycle of complex cross-functional programs with considerable impact across multiple organizations* Scoping and creating project plans, developing processes, coordinating and driving execution, and communicating to senior management on status, risks and process/product changes* Development of the overall program strategy, tactically driving teams in and outside of your organization to deliver* Define the program (mission, vision, tenets), set objectives, analyze data and drive improvements that are quantified with metrics* Work autonomously in an ambiguous environment, seeking to understand business problems, automation limitations, scaling factors, boundary conditions and reasons behind leadership decisions* Partner with teams across the business you support and beyond to source, allocate, and coordinate resources* Partners with customers, internal/external teams, and engineering teams to determine what projects move forward and in what priority order* Oversee gaps between teams, processes and systems, helping teams reduce exposure to classic failure modes (e.g., requirements not sufficiently understood or documented, ineffective cross-team collaboration, long-term impact(s) from third-party solutions, security not considered, insufficient stakeholder review, etc.)* Solve ambiguous problems and proactively identify and mitigate risks (before they become roadblocks)* Work with program managers, business leaders and executive team to communicate and impact critical business initiatives* Develop, implement, and govern KPI reporting for a portfolio of programs, providing visibility to the milestones, and performance across all projects* Engage other Amazon business units globally to share best practices and improve end to end outcomes for Amazon customers* Roll up your sleeves and do whatever is necessary; general manager / owner mentality* Create, communicate, and manage budget for projectsWe are open to hiring candidates to work out of one of the following locations:Bellevue, WA, USA- 5+ years of program or project management experience- Experience using data and metrics to determine and drive improvements- Experience owning program strategy, end to end delivery, and communicating results to senior leadership- Bachelor's degree- 2+ years of driving process improvements experience- Master's degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design or related fieldOur compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $92,500/year in our lowest geographic market up to $185,000/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range