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Senior Manager, Transformation - Supply Chain
Senior Manager, Transformation - Supply Chain-March 2024
Milton Keynes
Mar 29, 2026
About Senior Manager, Transformation - Supply Chain

  Senior Manager, Transformation - Supply Chain

  Job Req ID: 28600

  Posting Date: 17 Jan 2024

  Function: Procurement and Supply Chain

  Location:

  Brinklow, Milton Keynes, United Kingdom

  Salary: Attractive salary and benefits

  Recruiter: Hannah Frankland

  Hiring Manager: Joost Bosma

  Closing Date: 2nd February 2024

  Other Locations Considered: Snowhill Birmingham, Lutterworth, Milton Keynes

  Why this job matters

  The role is responsible for leading the transformation and innovation programme across BT’s Supply Chain, to transform the function into an industry leader and provider of choice. The transformation covers all areas of the function including warehousing, distribution, technical services, final mile and digital architecture. The role has a small team but a large scope requiring the individual to influence a broad range of stakeholders within the Supply Chain team and across the CFU and 3rd party service providers.

  What you’ll be doing

  Provide leadership to enable effective planning and delivery of Supply Chain’s multiple transformational and innovation programmes to ensure SC competitiveness and value delivery

  Sets direction for innovative improvements across Supply Chain

  Sits on the SC leadership team / SMT. Recognised as a leader in BT and by our external stakeholders and industry peers, who can influence BT Group’s transformation and innovation agenda and strategy

  Own the delivery and performance of SC’s transformation and change programmes, including process, technology, tools, and organisations that is critical to the delivery of BT SC value & competitiveness across Warehousing, Distribution, Technical Services, Final Mile and Digital Architecture.

  Design, plan & execute of all SC transformation programmes and activities to create BT a world-class fit-for-purpose SC organisation

  Maintain partnership with internal and external stakeholders,

  Guide and assign transformation and innovation programmes and activities to teams to ensure focus and quality delivery

  Provide leadership across all process, technology, tools, and organisations transformation and change programmes such as insourcing, outsourcing and automation

  Work with team to determine training needs around transformation and change programmes, develop and execute sufficient training and education to ensure adoption and realisation of transformations and change programmes

  Maintain expertise around industry leading edge SC transformations

  Manage senior relationships with key internal and external stakeholders, ensure continuous alignment to ensure continuous alignment and buy in and to drive adoption of governance and enablement programmes

  Lead, develop and coach a small team of professionals with no more than 2-3 direct reports but with a large scope to deliver brilliant outcomes for BT and customers

  Skills you'll have

  Extensive experience as an established leader, with strong leadership skills and the ability to lead, and deliver through high performance teams

  Excellent in providing guidance and decisions to the team in order to achieve optimal solution and outcome

  Extensive experiences in leading transformations, able to guide strategy and initiatives from design to implementation, and excellent in leveraging change management and communication methodologies and approaches. Track record of delivery of tangible results under time pressure ideally in a Supply Chain / logistics manufacturing / engineering environment

  Demonstrates a track record of decision making and conflict management capability and deliver against key metrics

  Strong relationship management skills & ability to influence decision making with senior stakeholders within a matrixed environment covering internal CFUs and our 3rd party logistics provider

  Ability to manage BT’s complex, strategic and commercial characteristics in line with external and internal requirements

  Demonstrates strong continuous improvement skills

  Strong commercial and business mindset with high degree of financial acumen / financial literacy

  Data-driven analytical mindset. Curious and comfortable challenging established thinking and process solutions. You are comfortable rolling up your sleeves and being actively involved at a working level

  You are a true commercial thinker, you understand the market and associated products and services, and innovatively use this information to create new business approaches, adding value to BT.

  You have substantial experience and ability to coach your team for success with the highest professional standards. You invest time.

  You’ll be capable of influencing & managing stakeholder relationships at CFU MD / CFO level, influencing on strategy, commercials and sourcing approach for the function.

  What’s in it for you? What are the benefits?

  We work across the group with a wide range of stakeholders including many of the senior leadership teams in the business. We are committed to providing all colleagues with the right opportunities to develop their career. There will be an opportunity to learn from a diverse team, with wide ranging experience. The opportunity to make a difference is huge! You’ll get a broad understanding of all parts of BT and the experience will be valuable in any future roles.

  Other benefits include:

  25 days annual leave (plus bank holidays)

  Up to 15% on target bonus

  Cash / Car allowance

  Pension scheme

  Private Medical cover

  Share save scheme

  50% off BT and EE mobile pay monthly or SIM only plans

  Exclusive colleague discounts on our latest and greatest BT broadband packages, including BT Sport and the NOW Entertainment membership, NOW Sport, Cinema and Kids.

  Our leadership standards

  Looking in:

  Leading inclusively and Safely

  I inspire and build trust through self-awareness, honesty and integrity.

  Owning outcomes

  I take the right decisions that benefit the broader organisation.

  Looking out:

  Delivering for the customer

  I execute brilliantly on clear priorities that add value to our customers and the wider business.

  Commercially savvy

  I demonstrate strong commercial focus, bringing an external perspective to decision-making.

  Looking to the future:

  Growth mindset

  I experiment and identify opportunities for growth for both myself and the organisation.

  Building for the future

  I build diverse future-ready teams where all individuals can be at their best.

  About us

  BT is part of BT Group, along with EE, Openreach, and Plusnet.

  Millions of people rely on us every day to help them live their lives, power their businesses, and keep their public services running. We connect friends to family, clients to colleagues, people to possibilities. We keep the wheels of business spinning, and the emergency services responding.

  We value diversity and celebrate difference. As Philip Jansen, our CEO, says ‘We embed diversity and inclusion into everything that we do. It’s fundamental to our purpose: we connect for good.’

  We all stick to the same values: Personal, Simple, and Brilliant. From day one, you’ll get stuck in to tough challenges, pitch in with ideas, make things happen. But you won’t be alone: we’ll be there with help and support, learning and development.

  This is your chance to make a real difference to the world: to be part of the digital transformation of countless lives and businesses. Grab it.

  A FEW POINTS TO NOTE:

  Although these roles are listed as full-time, if you’re a job share partnership, work reduced hours, or any other way of working flexibly, please still get in touch.

  DON'T MEET EVERY SINGLE REQUIREMENT?

  Studies have shown that women and people who are disabled, LGBTQ+, neurodiverse or from ethnic minority backgrounds are less likely to apply for jobs unless they meet every single qualification and criteria. We're committed to building a diverse, inclusive, and authentic workplace where everyone can be their best, so if you're excited about this role but your past experience doesn't align perfectly with every requirement on the Job Description, please apply anyway - you may just be the right candidate for this or other roles in our wider team.

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