Job Description:

　　About Us:

　　Dow Jones is a global provider of news and business information, delivering content to consumers and organizations around the world across multiple formats, including print, digital, mobile and live events. Dow Jones has produced unrivaled quality content for more than 130 years and today has one of the world’s largest news-gathering operations globally. It is home to leading publications and products including the flagship Wall Street Journal, America’s largest newspaper by paid circulation; Barron’s, MarketWatch, Mansion Global, Financial News, Investor’s Business Daily, Factiva, Dow Jones Risk & Compliance, Dow Jones Newswires, OPIS and Chemical Market Analytics. Dow Jones is a division of News Corp (Nasdaq: NWS, NWSA; ASX: NWS, NWSLV).

　　About the Team:

　　The People Connect team centralizes all our People Operations globally. This team is critical to an excellent employee and manager experience. The People Connect team is a strategic enablement partner that serves as the foundation to the People function at Dow Jones, setting high standards, establishing processes and applying best practices. We drive self-service and resolution to HR related queries and own the employee experience throughout the entire employee lifecycle.

　　About the Role:

　　As the leader of our newly established HR Associate team, you will report directly to the VP of People Strategy and Enablement and be based in our New York City office. We are looking for a dynamic self-starter who is dedicated to enhancing the employee experience within our organization. Your role will center around cultivating a team that is adept at delivering exceptional HR customer service to employees company-wide. As a leader you know how to mentor, coach and inspire your team, breaking down silos and walls to help them succeed. You will grow your team to live our values of Collaboration, Trust, Impact and Excellence through their work. Collaborating closely with the People team, you will play a pivotal role in advocating for and supporting employee experience through clear communication, well-defined policies, and best practices. This is an exciting opportunity for you to shape and implement processes and procedures that directly contribute to the day-to-day efficiency and overall growth initiatives of our business.

　　You Will:

　　Lead and manage the global People Associate team. You will be responsible for recruiting, training and coaching the team to deliver excellent service to employees and managers. You will be responsible for building a performance culture in the team and do this through setting clear goals and expectations and delivering timely feedback.

　　Oversee day-to-day service delivery within the People team, including but not limited to, employee onboarding, off boarding, payroll-related queries and transactions in WorkDay.

　　Provide leadership to the People Operations (People Connect) team in the steady state; and lead the new People Service Delivery model implementation, establish a culture of continuous improvement and collaborate with cross-functional partners to acquire feedback and post-implementation support

　　Be responsible for efficiency measurement of SLAs and improvement of employee and manager experience

　　Identify and work towards future services roadmap and implementation strategy

　　Ensure regulatory compliance and risk mitigation

　　Develop talent culture with accountability KPIs that strives for quality, continuous improvement, and productivity

　　Set high standards, establish processes and apply best practice to deliver an excellent employee experience

　　Provide guidance and support for complex HR enquiries, issues and escalations identifying the right partner to loop in with sensitivity

　　Daily tracking and analysis of performance KPIs, standards, as well as implementing actionable insights and recommendations Prepare and present comprehensive HR reports to leadership and can analyze data to make thoughtful, innovative recommendations.

　　Establish internal working relationships and support People team members and COEs (i.e. Benefits team, Payroll team)

　　Support the Company with a customer-oriented mindset and ways of working in the People Connect function by living Dow Jones values

　　You Have:

　　10 years of experience. Including experiences in HR Operations and Management.

　　Demonstrated experience in a systems/process Human Resource role a plus

　　Shared Services (HR or other) implementation experience is preferred

　　Experience supporting employees base across multiple countries and experience leading remote teams is required

　　Experience in a fast-paced large complex organizationsPrevious experience of utilizing an integrated Human Resources Information System a plus

　　Union related experience a plus

　　Experience managing an HR Operations team

　　Excels in rapid-growth matrixed environment with proven ability to prioritize with overall end-goal targets and results

　　Excellent leadership skill-set with strong cross-functional communication skills and ability to interact within diverse business levels, including executive leadership

　　In-depth knowledge of HR processes, baseline employment related legislation, and industry best practices

　　Decision making - evaluating information to make sound decisions and to drive reliable long term and sustainable operations

　　Proven ability to assess, interpret and judge information or situations, and formulate recommendations or deliver a service, based on the findings

　　Technical Competencies:

　　Knowledge of a Human Resources Information system essential. Workday experience is preferred Experience of utilizing a case management/ticketing system (ServiceNow) is preferred

　　Oversee HR systems within remit (ServiceNow), ensuring they are up-to-date and aligned with organizational needs

　　Identify opportunities for technology enhancements to streamline HR workflows

　　Our Benefits

　　Comprehensive Healthcare Plans

　　Paid Time Off

　　Retirement Plans

　　Comprehensive Insurance Plans

　　Lifestyle programs & Wellness Resources

　　Education Benefits

　　Family Care Benefits & Caregiving Support

　　Commuter Transit Program

　　Subscription Discounts

　　Employee Referral Program

　　Learn more about all our US benefits

　　#LI-Onsite

　　Reasonable accommodation: Dow Jones, Making Careers Newsworthy - We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.EEO/AA/M/F/Disabled/Vets. Dow Jones is committed to providing reasonable accommodation for qualified individuals with disabilities, in our job application and/or interview process. If you need assistance or accommodation in completing your application, due to a disability, email us at [email protected]. Please put "Reasonable Accommodation" in the subject line and provide a brief description of the type of assistance you need. This inbox will not be monitored for application status updates.

　　Business Area: Dow Jones - People

　　Job Category: Union Status:

　　Non-Union role

　　Pay Range: $65,000 - $200,000

　　We recognize that attracting the best talent is key to our strategy and success as a company.As a result, we aim for flexibility in structuring competitive compensation offers to ensure we are able to attract the best candidates.The quoted salary range represents our good faith estimate as to what our ideal candidates are likely to expect, and we tailor our offers within the range based on the selected candidate's experience, industry knowledge, location, technical and communication skills, and other factors that may prove relevant during the interview process.

　　Pay-for-performance is a key element in our strategy to attract, engage, and motivate talented people to do their best work. Similarly to salary, for bonus eligible roles, targets are set based on a variety of factors including competitive market practice.

　　For benefits eligible roles, in addition to cash compensation, the company provides a comprehensive and highly competitive benefits package, with a variety of physical health, retirement and savings, caregiving, emotional wellbeing, transportation, and other benefits, including "elective" benefits employees may select to best fit the needs and personal situations of our diverse workforce..

　　Since 1882, Dow Jones has been finding new ways to bring information to the world’s top business entities. Beginning as a niche news agency in an obscure Wall Street basement, Dow Jones has grown to be a worldwide news and information powerhouse, with prestigious brands including The Wall Street Journal, Dow Jones Newswires, Factiva, Barron’s, MarketWatch and Financial News.

　　This longevity and success is due to a relentless pursuit of accuracy, depth and innovation, enhanced by the wisdom of past experience and a solid grasp on the future ahead. More than its individual brands, Dow Jones is a modern gateway to intelligence, with innovative technology, advanced data feeds, integrated solutions, expert research, award-winning journalism and customizable apps and delivery systems to bring the information that matters most to customers, when and where they need it, every day.

　　If you are a current employee at Dow Jones, do not apply here. Please go to the Career section on your Workday homepage and view "Find Jobs - Dow Jones." Thank you.

　　Req ID: 40372