Job Role

　　Manage the team for KYC/CDD process by understanding Standard operating Procedures Interpret documents related to KYC operations and capture the information into appropriate application Adhere to all appropriate and agreed standardized processes and procedures Provide narrative in English language to include proper grammar and sentence structure Review and keep up to date, and fully abide by the process operational and administrative procedures and ensure process compliance Acting as the Subject Matter Expert for the team Conducting & leading the training programs based on business needs Attending team meetings and customer calls to gather feedback and updates

　　Job Requirements & eligibility Criteria:

　　• 5+ Years of experience in Banking BPO is preferred

　　University degree or equivalent that required 3+ years of formal studies of the Accounting & Commerce Graduates. 3+ year(s) of experience using a computer with Windows PC applications that required you to use a keyboard, navigate screens, and learn new software tools. Flexible to work scheduled shifts from Monday-Friday 09:30 AM to 12:00 AM 100% Work from Office mandated Ability to communicate (oral/written) effectively in English to exchange information with our client.

　　Desired Profile

　　Excellent influencing and communication skills. Excellent client service skills and leadership capabilities. Strong knowledge, understanding and application of project management principles and methodologies Excellent analytical / problem solving skills. Strong budgeting, business financial and P&L skills. Demonstrated ability to develop operational and strategic plans.

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　　Job Segment: Manager, Project Manager, Management, Technology