Job Description

　　An employer based in the Cherry Creek neighborhood of Denver is looking for a Tier 2 Service Desk Specialist to join their growing Service Desk team. This person will be responsible for supporting all employees across time zones. They will be acting as the Tier 2 specialist, supporting and helping with escalations from the Tier 1 team. They will work daily with technologies like Windows 10/11 and Office 365 applications, Dell and Mac hardware, and working with various ticketing systems including Service now. ITLI experience is also required.

　　This is a hybrid role that sits on site in Cherry Creek 3 days a week (any days the candidate chooses) and will be a part of a Service Desk team that values promotion within the company. This role is posted at a base salary level from $65-75,000.00/yr.

　　Skills and Requirements

　　3+ years in an IT Service Desk Role

　　Knowledge of Windows 10/11 and Office 365 applications

　　Knowledge of desktop and laptop hardware (Dell and Mac)

　　Strong communication and interpersonal skills

　　Ability to provide Tier 1 and Tier 2 support

　　Leadership skills for assisting with coaching and training of the Tier 1 support team null

　　We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion,sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military oruniformed service member status, or any other status or characteristic protected by applicable laws, regulations, andordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to [email protected].