Position Details:

　　Hourly position based upon experience & skill level

　　Contract length: up to 5 months

　　Standard work hours: Mon-Fri 8:00am-5:00pm

　　Location: Customer Site - Oklahoma City, OK

　　Responsibilities:

　　Single point of contact for Customer / end user to receive assessment, support and maintenance for IP Telephony, network devices, Servers and end points.

　　Handling IPT L2 / L3 tasks.

　　Install, upgrade, support and troubleshoot Cisco CUCM, Cisco Unity, IP Phones, CUBE, Jabber, SAML, LDAP, SSO, Expressway, etc

　　Ensure that response time and resolution time objectives are met as defined in the SLA.

　　Diagnose and quickly resolve a wide range of Telephony and networking problems.

　　Can work with delivery. Generate different documents as per business requirements.

　　Experience and Skillset:

　　10+ years of experience in Cisco Unified Communication and IP Telephony products.

　　IP Phones

　　CUBE

　　ESXI

　　Jabber

　　SAML

　　LDAP

　　SSO

　　Expressway

　　4+ years of experience in implementation of Cisco IP Telephony.

　　Cisco CUCM

　　Cisco Unity

　　Cisco UCS servers

　　Good understanding PSTN concepts like, TFN, DID, ANI, etc.

　　Excellent understanding of protocols like SIP and H323, routing protocols, SNMP, MPLS, SRV, DNS, certificates, etc.

　　Knowledge of the network & windows components is essential.

　　Certifications like CCNP - voice will be preferred.

　　Understanding of design concepts.

　　Working experience as Vendor

　　About Us:

　　Black Box is a leading technology solutions provider. Our mission is to accelerate our customers’ business by valuing relationships with our team members, clients and stakeholders. By continuously growing our knowledge, we remain relevant in the market and are in a superior position to help customers design, deploy and manage their IT infrastructure. Through our values, such as innovation, ownership, transparency, respect and open-mindedness, we deliver high-value products and services through our global presence and 2,500+ team members in 24 countries and growing. Black Box is a wholly-owned subsidiary of AGC Networks.

　　Visit blackbox.com to learn more.

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