Senior Experience Coordinator

　　Job ID

　　151721

　　Posted

　　19-Jan-2024

　　Service line

　　Advisory Segment

　　Role type

　　Full-time

　　Areas of Interest

　　Administrative, Customer Service

　　Location(s)

　　Chevy Chase - Maryland - United States of America

　　Are you ready to start an exciting career with CBRE?

　　The Senior Experience Coordinator is a player/coach guiding a group of peers in daily operations at the forefront of delivering a positive office experience as a cultural ambassador, community advocates and service leaders.

　　As part of a "front-of-house" team, the Senior Workplace Experience Coordinator is responsible for crafting an encouraging and comfortable atmosphere by greeting visitors and supporting all employee-facing services.

　　What You'll Do:

　　Mentor peers, providing coordination and support for delivery of both basic and sophisticated Workplace Services.

　　Services include, but are not limited to: Concierge, Reception, Switchboard, Room Management. A/V Support, Meeting & Event Management, Supply & Expense Management, Meeting & Events Coordination and Equipment Care, etc.

　　Maintains awareness of the workspace. Submits janitorial and maintenance work orders as needed and/or connect with appropriate partners to address issues.

　　Responds to customer requests and complaints with accurate and detailed information according to specific request.

　　Follows security and emergency procedures as defined for the property. Responds to emergency situations in a calm, efficient manner. Acquires appropriate assistance and makes appropriate notifications in accordance with operating procedures.

　　Maintains records of vendors proof of insurance and confirms contractual documentation is received. Collaborates with vendors and employees who provide services and goods.

　　Delivers orientations, tours of facilities, how to submit a work order, supply storage, amenities and software ordering. Provides overview of Host Experience service.

　　What You'll Need:

　　To perform this job successfully, an individual will need to perform each crucial duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

　　HS Diploma or GED required.

　　A minimum of 2 years of front desk, concierge, customer service or other hospitality experience is preferred.

　　Open and flexible work schedules.

　　Ability to comprehend and interpret instructions, and memos and ask clarifying questions.. Desire to present information to an internal department and/or large groups of employees.

　　Comfortable meeting and engaging with new people with a warm demeanor, being able to assess circumstances, empathize and offer help.

　　Apply a high level of attention to detail as well as strong verbal and written skills.

　　Requires basic knowledge of financial terms and principles. Ability to calculate simple figures such as percentages.

　　Ability to understand and carry out general instructions in standard situations and resolve issues.

　　Intermediate skills with Microsoft Office Suite products such as Word, Excel, PowerPoint, Visio, SharePoint, OneNote, Outlook, etc. Desire to learn new technologies and digital tools; such as Apps, databases, financial management, work order management, social networking, cloud technologies, handheld mobile technologies and applications, and communications.

　　Ability to work requiring significant walking or through other means of mobility. This includes standing in position for extended periods, reaching, bending, stooping, pushing and/or pulling and frequently lifting up to 40 lbs.

　　Why CBRE?

　　When you join CBRE you will have the support and resources of a global firm where an entrepreneurial mentality is encouraged. You'll realize your potential with exciting work, fast-paced assignments, an environment of constant learning and dedication to results! To enable your success, we provide the best tools, training and leaders in the industry.

　　Our culture is built on our RISE (https://www.cbre.com/about-us/culture-and-history) values and reflects the needs and perspectives of our clients and our people. Our work is guided by our North Star: Crafting the real estate solutions of tomorrow, so businesses and people thrive.

　　Coming to work for CBRE, you will receive a comprehensive benefits package, 401k, and extraordinary perks such as career growth and longevity!

　　CBRE is an equal opportunity employer that values diversity. We have a long-standing commitment to providing equal employment opportunity to all qualified applicants regardless of race, color, religion, national origin, sex, sexual orientation, gender identity, pregnancy, age, citizenship, marital status, disability, veteran status, political belief, or any other basis protected by applicable law. We also provide reasonable accommodations, as needed, throughout the job application process. If you have a disability that inhibits your ability to apply for a position through our online application process, you may contact us via email at [email protected] or via telephone at +1 866 225 3099 (U.S.) and +1 866 388 4346 (Canada).

　　NOTE: Some, but not all, of our positions may have an additional requirement to comply with COVID-19 health and safety protocols, including COVID-19 vaccination proof and/or rigorous testing. If you have questions about the requirement(s) for this position, please inform your Recruiter.

　　CBRE, Inc. is an Equal Opportunity and Affirmative Action Employer (Women/Minorities/Persons with Disabilities/US Veterans)