DUTIES AND RESPONSIBILITIES

　　The duties and responsibilities of this position consist of, but are not limited to, the following:

　　Maintain Operational Excellence:

　　Understand the processes, documentation, and terminology involved in international shipping from time of purchase order issuance through the delivery of the cargo

　　Understand and input applicable financial components of shipments to generate correct billing for customers

　　Apply industry knowledge and critical thinking to adapt processes/create solutions in response to challenges both internally and externally

　　Execute/Coordinate shipments and mentor others on how to meet all customer SOP requirements: booking approvals, processing pre-alerts, governmental filings, executing delivery, ensuring proper invoicing, etc.

　　Create, maintain, and update shipments in Navisphere, ensuring accurate data

　　Provide complex quotes based on needs of network

　　Coach and train others on pricing strategies

　　Provides track and trace service to customers and generates shipment documents

　　Ensure a high-level of data integrity within the shipments: acknowledgement of shipment details, INCOterms, routing, dates, documents, etc.

　　Facilitate Relationships:

　　Builds great relationships with customers, responding timely and following up on issue resolution

　　Communicate clearly, timely, and effectively with Customers/Agents, CHR offices, and Outside Vendors

　　Act as a key customer contact and subject matter expert

　　Lead by example when it comes to customer outreach, retention, and expansion

　　Act as a resource and expert to the department, branch, and network on customer requirements & process initiatives

　　Work effectively in a team environment and collaborate cross-functionally, building relationships with account management identifying client by identifying and proposing process improvement and/or consultative leads

　　Monitor customer shipments trends and its impact to our processes and operations

　　Other Activities:

　　Ensure customer SOPs are maintained and adhered to

　　Make recommendations to improve or implement technology solutions to recognize efficiencies and improve net revenue

　　Provide support to Sales Executives and Account Managers for customer reporting

　　Other duties or responsibilities as assigned according to the team and/or country specific requirements

　　QUALIFICATIONS

　　Required:

　　Minimum 3-5 years of Global Forwarding industry experience

　　Advanced proficiency in Microsoft Office Suite of programs

　　Site Specific: Fluent in Spanish and English (written and verbal)

　　Preferred:

　　Associate’s or bachelor’s degree from an accredited college or university

　　Knowledge or coursework in Supply Chain, Logistics, or International Business

　　Extensive industry and department knowledge (process & handling, regulations, international shipping, etc.)

　　Strong prioritization, multi-tasking skills, and high level of flexibility as priorities and needs change daily

　　Proactive, ambitious, hardworking, and analytical mindset

　　Excellent written and oral communication skills

　　Ability to work in a fast-paced and deadline-driven office environment

　　Proven track record of dealing with customers and being client focused

　　High level of attention to detail and ability to execute with 95% or higher monthly audit compliance and minimal unbillable charges

　　Site Specific: Fluent in the local language

　　Site Specific: Ability to speak multiple European languages

　　Site Specific: Knowledge and experience with customs procedures and formalities (customs clearance, bonded transports)

　　Values a diverse and inclusive work environment

　　Your Health, Wealth, and Self

　　Your total wellbeing is the foundation of our business, and our benefits support your financial, family and personal goals. We provide the top-tier benefits that matter to you most, including:

　　Group Life Assurance including hospitalization & critical illness cover

　　Group Personal Accident policy

　　Employee Provident Fund (EPF) & Employee Trust Fund (ETF)

　　Employee Stock Purchase Plan (ESPP)

　　Performance-Linked Variable Pay based on position

　　Flexible work arrangements

　　Paid Annual, Casual and Sick Leaves

　　Paid Maternity Leaves

　　Paid Public Holidays

　　Paid time off to vote

　　Reward & Recognition Program

　　Wedding Allowance

　　Employee Wellness Initiatives

　　Plus a broad range of career development, networking, and team-building opportunities

　　Equal Opportunity Statement

　　C.H. Robinson recognizes the value of equal employment opportunity and is committed to promoting fairness, equity and diversity in the workplace. As an equal opportunity employer, we may invite you to complete the voluntary self-identification. Submission of this information is voluntary and refusal to provide it will not subject you to any adverse treatment, Any information provided will be kept confidential, and separate from your employment application. This information may be used for diversity reporting purposes in accordance with applicable local law.

　　Why Do You Belong at C.H. Robinson?

　　Standing out among the world’s largest logistics platforms, C.H. Robinson solves logistics problems for companies across the globe and across industries, from the simple to the most complex. For 100+ years, our global suite of services has innovated trade to seamlessly deliver the products and goods that drive the world’s economy. With 20 million shipments annually for 100,000 customers, and millions of dollars contributed to support causes that matter to us, our people and technology literally move the world.

　　As a FORTUNE 200 company, FORTUNE has also named C.H. Robinson one of the World’s Most Admired Companies 2023. Headquartered in Eden Prairie, Minnesota, we are proud to be certified as a Great Place to Work 2023 - 2024 by the Great Place to Work Institute. And we’re not stopping there… Join us as we collaborate, innovate, and work as one global team to make life better and more sustainable for our customers, communities, and world.