This is a Position Based Test conducted in accordance with Civil Service Commission Rule 111A. 

　　Specific information regarding this recruitment process are listed below:

　　Application Opening: Thursday, January 4, 2024

　　Application Deadline: May close at any time after Thursday, February 1, 2024 - Interested applicants are encouraged to apply immediately.

　　Compensation: $110,708 – 144,846 annually (https://careers.sf.gov/classifications/?classCode=2595&setId=COMMN)

　　Recruitment ID: PBT-2595-132340

　　The San Francisco Health Service System

　　Established in 1937 as the employee benefits administrator for municipal employees, the San Francisco Health Service System (SFHSS) executes all phases of non-pension health benefits administration including medical, dental, vision, flexible spending accounts (FSA), and a wide array of voluntary benefits for the employees, retirees, and covered dependents of the City and County of San Francisco, San Francisco Unified School District, City College of San Francisco, and Superior Court of San Francisco. SFHSS is dedicated to ensuring equitable, sustainable, and quality benefits that enhance the whole-person health and well-being of our members and their families throughout their lifecycles. We lead with equity to support our membership in accessing the care they need when they need it, regardless of personal characteristics such as gender, ethnicity, geographic location, and socioeconomic status. We also strive to engage members in personalized care that centers disease prevention and equitable services for optimal health. Learn more about our department and strategic plan at https://sfhss.org/.

　　Under direction, the 2595 Senior EAP Counselor provides direction and supervision to counselors providing organizational wellness services and engaged in direct client counseling; provides clinical assessments, short-term counseling, and referral of City and County employees experiencing difficulties related to personal or work-related problems; conducts seminars, trainings, and consultations on issues related to personal and organizational wellness; prepares records and reports; and performs related duties as required.

　　Typical duties include, but are not limited to:

　　Participates in the selection of, trains and evaluates a team of journey level counselors.

　　Provides clinical assessment, short-term counseling, and referral of City and County employees experiencing difficulties related to personal or work-related problems, such as stress, depression, anxiety, substance abuse, emotional concerns or relationship issues; provides counseling to family members and significant others as appropriate.

　　Educates employees, managers, supervisors, and union personnel regarding employee assistance program service offerings, how to access services, early identification of personal and workplace problems, and referrals to the program; directs the development of programs, resources, and EAP initiatives.

　　Provides consultation to managers, supervisors, union personnel, human resources professionals, clinical specialists, and family members regarding specific issues of individual employees in conformance with program and confidentiality policies; recommends specific methods or techniques for resolving performance problems, including appropriate managerial and supervisory interventions.

　　Directs development of, creates, and facilitates seminars and trainings for employees and management on personal, interpersonal and organizational issues such as the effective management of stress, anger and emotions, workplace negativity and dealing with difficult people.

　　Provides crisis intervention, trauma response, and mediation/conflict resolution services as necessary.

　　Leads evaluation efforts to determine the effectiveness of the overall program and specific services provided and prepares the reports.

　　Minimum Qualifications

　　Experience: 

　　Five (5) years of clinical experience post-licensure, three (3) of which must have been in or for an employee assistance program.

　　License and Certification:

　　**Verification of licenses and certifications MUST be submitted/attached with the application.

　　Possession of a current unrestricted Behavioral Health license in the State of California (LPC, LCSW, MFT, PsyD, PhD) AND

　　Possession or the ability to obtain certification as a Certified Employee Assistance Professional (CEAP) within one (1) year of appointment.

　　Desirable Qualifications:

　　The stated desirable qualifications may be considered at the end of the selection process when candidates are referred for hiring.

　　Self-starter, ability to work independently.

　　Ability to develop relationships with key stakeholders at all levels of the organization.

　　Experience with workplace trauma, first responder populations.

　　Ability to work with a small team in a fast-paced and ever-changing environment.

　　Ability to adjust work schedule to accommodate operational needs.

　　Verification of Education and Experience:

　　Applicants may be required to submit verification of qualifying education and experience at any point during the recruitment and selection process. If education verification is required, information on how to verify education requirements, including verifying foreign education credits or degree equivalency, can be found at https://sfdhr.org/how-verify-education-requirements.

　　Note: Falsifying one’s education, training, or work experience or attempted deception on the application may result in disqualification for this and future job opportunities with the City and County of San Francisco.

　　All work experience, education, training and other information substantiating how you meet the minimum qualifications must be included on your application by the filing deadline. Information submitted after the filing deadline will not be considered in determining whether you meet the minimum qualifications.

　　Resumes will not be accepted in lieu of a completed City and County of San Francisco application.

　　Applications completed improperly may be cause for ineligibility, disqualification or may lead to lower scores.

　　Selection Procedures:

　　After application submission, candidates deemed qualified must complete all subsequent steps to advance in this selection process, which includes the following:

　　Minimum Qualifications Supplemental Questionnaire [MQSQ] - Candidates will be required to complete a MQSQ, which will be emailed within two weeks of receiving applications, as part of the employment application. This MQSQ is designed to obtain specific information regarding an applicant's experience in relation to the Minimum Qualifications (MQ) for this position. The MQSQ will be used to evaluate if the applicant possesses the required minimum qualifications.

　　Supplemental Questionnaire [SQ] (100% weight) - Candidates who meet the Minimum Qualifications and complete the MQSQ will be sent a SQ via email to complete and return within a certain timeframe. The SQ has been designed to measure knowledge, skills and/or abilities in job-related areas. The SQ will be rated and scored. All relevant experience, education and/or training must be on the SQ in order to be reviewed in the rating process.

　　Note: Candidates must achieve a passing score on the selection components described above in order to move forward in the selection process.

　　Eligible List/Score Report: A confidential eligible list of applicant names that have passed the civil service examination process will be created, and used for certification purposes only. An examination score report will be established, so applicants can view the ranks, final scores and number of eligible candidates. Applicant information, including names of applicants on the eligible list, shall not be made public unless required by law. However, an eligible list shall be made available for public inspection, upon request, once the eligible list is exhausted or expired and referrals resolved. The eligible list/score report resulting from this civil service examination process is subject to change after adoption (e.g., as a result of appeals), as directed by the Human Resources Director or the Civil Service Commission.

　　The duration of the eligible list resulting from this examination process will be 6 months, and may be extended with the approval of the Human Resources Director. 

　　To find Departments which use this classification, please see https://sfdhr.org/sites/default/files/documents/Forms-Documents/Position-Counts-by-Job-Codes-and-Department-FY-2023-24.pdf.

　　Certification: The certification rule for the eligible list resulting from this examination will be Rule of Three (3). The hiring department may administer additional position-specific selection procedures prior to making final hiring decisions.

　　Terms of Announcement and Appeal Rights: Applicants must be guided solely by the provisions of this announcement, including requirements, time periods and other particulars, except when superseded by federal, state or local laws, rules or regulations. Clerical errors may be corrected by the posting the correction on the Department of Human Resources website at https://careers.sf.gov/.

　　The terms of this announcement may be appealed under Civil Service Rule 111A.35.1. The standard for the review of such appeals is ‘abuse of discretion’ or ‘no rational basis’ for establishing the position description, the minimum qualifications and/or the certification rule. Appeals must include a written statement of the item(s) being contested and the specific reason(s) why the cited item(s) constitute(s) abuse of discretion by the Human Resources Director. Appeals must be submitted directly to the Executive Officer of the Civil Service Commission within five business days of the announcement issuance date.

　　Additional Information Regarding Employment with the City and County of San Francisco:

　　Information About The Hiring Process (https://sfdhr.org/information-about-hiring-process)

　　Conviction History

　　Employee Benefits Overview  (https://sfdhr.org/benefits-overview)  

　　Equal Employment Opportunity (https://sfdhr.org/equal-employment-opportunity)  

　　Disaster Service Worker (https://sfdhr.org/disaster-service-workers)

　　ADA Accommodation

　　Veterans Preference (http://sfdhr.org/information-about-hiring-process#veteranspreference)

　　Seniority Credit in Promotional Exams

　　Right to Work (https://sfdhr.org/information-about-hiring-process#identification)

　　Copies of Application Documents

　　Diversity Statement (https://sfdhr.org/information-about-hiring-process#diversitystatement)

　　HOW TO APPLY

　　Applications for City and County of San Francisco jobs are only accepted through an online process. Visit https://careers.sf.gov/ and begin the application process.

　　• Select the “I’m Interested,” or “Apply Now” button and follow instructions on the screen

　　Applicants may be contacted by email about this recruitment and, therefore, it is their responsibility to ensure that their registered email address is accurate and kept up-to-date. Also, applicants must ensure that email from CCSF is not blocked on their computer by a spam filter. To prevent blocking, applicants should set up their email to accept CCSF mail from the following addresses (@sfgov.org, @sfdpw.org, @sfport.com, @flysfo.com, @sfwater.org, @sfdph.org, @asianart.org, @sfmta.com, @sfpl.org, @dcyf.org, @first5sf.org, @famsf.org, @ccsf.edu, @smartalerts.info, and @smartrecruiters.com).

　　Applicants will receive a confirmation email that their online application has been received in response to every announcement for which they file. Applicants should retain this confirmation email for their records. Failure to receive this email means that the online application was not submitted or received.

　　If you have any questions regarding this recruitment or application process, please contact the exam analyst, Stella Choi at [email protected].

　　The City and County of San Francisco encourages women, minorities and persons with disabilities to apply. Applicants will be considered regardless of their sex, race, age, religion, color, national origin, ancestry, physical disability, mental disability, medical condition (associated with cancer, a history of cancer, or genetic characteristics), HIV/AIDS status, genetic information, marital status, sexual orientation, gender, gender identity, gender expression, military and veteran status, or other protected category under the law.