JOB REQUIREMENTS: Description The Director of Customer Experience is akey leadership role responsible leading, developing, and continuouslyimproving the Inside Sales and Customer Service teams for theInfrastructure Solutions group. In this role the Director of CustomerExperience will collaborate with Inside Sales and Customer Service toenhance and actively improve customer satisfaction. The Director ofCustomer Experience has responsibility for day to day management of theInside Sales and Customer Service teams. This is a collaborative role;and will collaborate closely with people at all levels of theorganization, to align inside sales and customer service with thecompany\'s overall strategy and goals. Essential Functions Job dutiesmay change over time and additional job functions may become essential.Reasonable accommodations may be made to enable individuals withdisabilities to perform the essential functions. Define and lead theinside sales and customer service activities. Ensure system for promptand accurate entry of orders and reliable feedback to customers andpartners. Maintain regular contact with key customers, outside salesforce, and support organization. Track and identify market conditions,competitor pricing and service, and customer needs. Use this informationto build goals, strategies, and action plans to increase profitablesales. Lead, train and develop sales team and provide the tools andprocesses to generate quotes, offers and business proposals which meetthe company guidelines and schedule of approvals. Develop and reportperformance metrics for the business including project pipeline growthand revenue generation activities. Drive the utilization of the CRM toolSalesforce for pipeline management. Develop demand plan and orders/salesforecasts for internal communication as part of forecasting and planningprocesses. Interface for cross selling and cross business salesopportunities through other divisions in the organization. Supportcustomer service team in addressing customer complaints and resolvingproblems. Oversee customer service procedures, develop and measureattainment to customer service KPI\'s. Escalate customer issuesinternally as needed to internal stakeholders. Inform, educate, andinspire people to reach their professional goals. Create, promote, andfoster an organizational environment that values development, diversity,and growth opportunities for all employees. Oversee the maintenance KPIsand develop dashboard reporting for all levels in the business. Provideongoing leadership and support to the organization\'s successionefforts. Conduct analyses to identify and define present and futurecustomer needs... For full info follow application link. NEI is anequal opportunity employer and applicants will receive consideration foremployment without regard to race, color, religion, sex, sexualorientation, gender identity, veteran status, disability status, ornational origin. ***** APPLICATION INSTRUCTIONS: Apply Online:ipc.us/t/03216312FF9B41DB