Company Description

　　At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can't wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity. We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible. We dream big together, supporting each other to make our individual and collective dreams come true. The future is ours, and it starts with you.

　　With more than 7,700+ customers, we serve approximately 85% of the Fortune 500®, and we're proud to be one of FORTUNE 100 Best Companies to Work For® and World's Most Admired Companies™.

　　Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow.

　　Unsure if you meet all the qualifications of a job description but are deeply excited about the role? We still encourage you to apply! At ServiceNow, we are committed to creating an inclusive environment where all voices are heard, valued, and respected. We welcome all candidates, including individuals from non-traditional, varied backgrounds, that might not come from a typical path connected to this role. We believe skills and experience are transferrable, and the desire to dream big makes for great candidates.

　　This position requires passing a ServiceNow background screening, USFedPASS (US Federal Personnel Authorization Screening Standards). This includes a credit check, criminal/misdemeanor check and taking a drug test. Any employment is contingent upon passing the screening. Due to Federal requirements, only US citizens, US naturalized citizens or US Permanent Residents, holding a green card, will be considered.

　　Job Description

　　Team:

　　The SRE Delivery Analytics team supports informed decision making by efficiently providing SRE management and other key stakeholders with timely, high-quality, curated analyses, reports, metrics, and related services

　　What you get to do in this role:Design, develop, and maintain the reports, analyses, metrics, and related resources needed to support and continually improve ServiceNow's SREWork with disparate, often complex, data sets to perform analyses and communicate findings and recommendations to the SRE leadership teamIdentify, develop, and deploy metrics to support operations and drive continuous improvement initiativesChampion the adoption of data analytics as a key component of process, technology, and resource managementPlay a keep role in the development and ongoing improvement of the SRE Data Analytics programQualifications

　　To be successful in this role you have:Demonstrated expertise in ExcelDemonstrated expertise in Power BI or TableauDemonstrated expertise in SQL and databasesDemonstrated expertise in scripting and/or programming-particularly PythonDemonstrated proficiency with Linux, IP networks, servers, and other infrastructureOperations experience with a cloud, social media, gaming, or other company with a massive online presenceSolid critical thinking and mathematical skills-including a fundamental understanding of statisticsSolid written and verbal communication skills, with emphasis on presenting complex data in an intuitive formatSignificant NOC or SRE experience a plusSignificant continuous improvement program experience a plusServiceNow development or system administration experience a plusExpertise in ServiceNow reporting, dashboarding, and Performance Analytics a plusBasic Qualifications:A bachelor's degree in computer science, information systems, or equivalent experience5+ years of experience in BI or Data Analytics-preferably in a cloud, SaaS, or PaaS companyFor positions in California (outside of the Bay Area), we offer a base pay of $84,870 - $140,130, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs (subject to eligibility requirements). Compensation is based on the geographic location in which the role is located, and is subject to change based on work location. For individuals who will be working in the Bay Area, there is a pay enhancement for positions located in that geographical area; please contact your recruiter for additional information.

　　MR23

　　Additional Information

　　ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.

　　At ServiceNow, we lead with flexibility and trust in our distributed world of work. Click here to learn about our work personas: flexible, remote and required-in-office.

　　If you require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at [email protected] for assistance.

　　For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.

　　Please Note: Fraudulent job postings/job scams are increasingly common. Click here to learn what to watch out for and how to protect yourself. All genuine ServiceNow job postings can be found through the ServiceNow Careers site .

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