Deloitte's Enterprise Performance professionals are leaders in optimizing operations that span the entire enterprise of an organization, from strategy to implementation and operation. By joining our team, you can help clients achieve impact and value from their investments in both people and technology that support enterprise-wide operations, as well as solutions for specific functions in the organization, from IT to finance and the supply chain.

　　The team

　　Deloitte's Government and Public Services (GPS) practice - our people, ideas, technology and outcomes-is designed for impact. Serving federal, state, & local government clients as well as public higher education institutions, our team of over 15,000+ professionals brings fresh perspective to help clients anticipate disruption, reimagine the possible, and fulfill their mission promise.

　　The Technology Services Optimization Offering works with clients to transform their technology services and operations and provide enterprise-wide service transformation using ServiceNow. Working with Chief Information Officers, Technology Executives, Service Owners (HR, IT, Customer, Field Service, Project Portfolio Management) and their teams, they help to establish an operating model for technology, attentive to NextGen and advanced technologies, new and evolving service models for technology and the operational expectations of an organization.

　　The opportunity

　　The GPS practice is seeking strong government consulting professionals to support clients looking to modernize and transform IT operations within their organizations. Our multi-faceted approach to solving our clients' biggest problems incorporates a suite of technology tools and accelerators, frameworks, and team members with broad backgrounds and experience to bring results to our client.

　　As a Deloitte professional, you will drive the improvement of digitally enabled organizations by conducting any of the following:

　　Assess the overall health of an IT organization and define related transformation roadmaps

　　Analyze and find suitable IT operating models, as well as define IT operating model roadmaps

　　Analyze IT spend and resources, implement service-based allocation model, as well as oversee cost reduction programs

　　Conduct ITSM Process Assessment, define Service Based Operating Model, and develop ITSM capabilities roadmaps

　　Leverage IT best practices, standard frameworks such as: Gartner TIME Model, ITIL, TOGAF, DODAF as well as develop familiarity with Technology Business Management (TBM) and broader firm alliances and domain experience accelerators.

　　Your Key Responsibilities

　　Serves as configuration management specialist for federal client.

　　Develops, maintains, updates, and implements change request; controls configuration baselines; and conducts functional and physical configuration audits.

　　Supports efficient and effective service management processes by providing accurate and timely configuration information that aids decision making.

　　Ensures integrity between business requirements and config changes by maintaining an accurate and complete change management reporting.

　　Establishes procedures for auditing and verifying the accuracy of CIs, adhering to processes, and identifying process deficiencies.

　　Establishes appropriate authorization controls for modifying CIs and verifying compliance with software licensing.

　　Manages and maintains the change management system within the ITSM system, including a logical model of the IT Service Areas' devices and relationships.

　　Accounts for all IT assets and provides accurate information on IT Service Area components and configurations; provides a sound basis for incident, problem, change, and release management; verifies configuration records against the infrastructure; and corrects any exceptions.

　　Qualifications

　　Required:

　　Bachelor's degree required

　　Must be legally authorized to work in the United States without the need for employer sponsorship, now or at any time in the future

　　Active TS/SCI security clearance required

　　Ability to travel 0-25%, on average, based on the work you do and the clients and industries/sectors you serve

　　3-10 years' experience within Configuration Management

　　Active CompTIA Security+

　　Ability to provide clients with strategic direction to help them improve risk management processes/procedures

　　Preferred:

　　Prior professional services or federal consulting experience

　　All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law.

　　All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law.