Overview

　　This is a Partially Remote position after the initial training period.

　　Do you thrive in a fast-paced environment where your organizational skills and compassionate nature come together? Are you passionate about making a meaningful impact on the lives of patients? If so, we invite you to join our dynamic team as a Neurosurgery Procedures Sr. Clinical Secretary. We are seeking an individual who possesses a genuine passion for cultivating positive patient interactions and a strong dedication to caring for the well-being of others, who embody empathy, professionalism, and a drive to make meaningful impacts. The ideal candidate will have a keen ability to read, understand, and follow both oral and written instructions. Your commitment to confidentiality and teamwork, will set you up for success in our collaborative environment.

　　What Makes This Role Exciting:

　　We are a leading neurosurgery practice dedicated to providing exceptional patient care and leading-edge treatments. Our team of skilled professionals is renowned for its expertise, innovation, and commitment to delivering the highest quality care to our patients. As a Clinical Secretary, you'll be at the forefront of medical excellence, playing an essential role in ensuring seamless operations and exceptional patient experiences, ensuring our patients receive the high-quality and efficient care they deserve. The complexities of multi-specialty neurosurgery will challenge and stimulate your professional growth, providing a unique opportunity to witness and contribute to groundbreaking medical advancements.

　　Benefits:

　　• Competitive compensation package

　　• Opportunities for professional growth and development

　　• Collaborative and supportive work environment that values your input and ideas.

　　• Impactful work that makes a difference in patients' lives

　　Responsibilities

　　As a Procedures Sr. Clinical Secretary in our busy neurosurgery practice, your primary responsibilities will include:

　　• Engaging with patients to gather and update demographic and insurance information with empathy and attention to detail.

　　• Scheduling follow-up appointments, lab and radiology exams or arranging for any external procedures and coordinating with patients to ensure timely and efficient care.

　　• Verifying insurance and obtaining pre-authorizations to facilitate seamless billing processes.

　　• Schedules patients for laboratory testing, ancillaries, physician appointments, procedure appointments, and outreach.

　　• Coordinating and scheduling pre-surgical testing, optimizing the patient journey through the surgical process.

　　• Reviewing schedules daily for accuracy in scheduling, needed ancillaries and incoming records and makes adjustments as needed. Reviews wait list, manages multiple e-DH worklists and reschedules patients to assure schedules are fully booked and patients’ needs are met.

　　• Managing multiple in-baskets by monitoring, prioritizing and properly routing the messages.

　　• Acting as liaison between primary care physicians & specialists outside DH.

　　• Monitoring referral work queues for internal and external referrals. Processes new referrals according to established procedures and tracks queue status to insure that referrals are completed.

　　• Providing a broad range of administrative and professional support services in our multi-physician, specialty care practice, contributing to the overall success of the practice.

　　• Working both independently and as a vital team member, showcasing your ability to multitask, prioritize, and excel in a fast-paced environment.

　　Qualifications

　　Associates degree with 1 year of experience working in a fast-paced hospital setting, or the equivalent in education and experience required.

　　Familiarity with word processing techniques and medical terminology required.

　　Must be detail oriented and possess the ability to organize, prioritize, and perform multiple tasks simultaneously.

　　Excellent communication and interpersonal skills required.

　　Required Licensure/Certifications

　　NoneDon't meet every single requirement?

　　Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. At Dartmouth Hitchcock Medical Center and Clinics, we are dedicated to building a diverse, inclusive and authentic workplace, so if you're excited about this role but your past experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right candidate for this or other roles.

　　Remote:Hybrid Remote;

　　Area of Interest:Secretarial/Clerical/Administrative;

　　FTE/Hours per pay period:1.00 - 1.00 - 40 hrs/week;

　　Shift:Day;

　　Job ID:21414;

　　Dartmouth Hitchcock Medical Center and Dartmouth Hitchcock Clinics comply with applicable Federal civil rights laws and do not discriminate on the basis of race, color, national origin, age, disability, or sex. We do not exclude or treat people differently because of race, color, national origin, age, disability, or sex.