Security Operations Center Dispatchers/$1000 Sign-on (Operations)

　　Seattle, WA, United States of America

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　　Overview

　　Phoenix Protective Corporation, a regional security company, prides itself on employee ownership and outstanding customer service. We strive to be the best in the security industry through superior service to our customers, exceptional training, and stable employment to our team members

　　At PPC our mission is to provide outstanding service and safety to our customers, while providing a genuine opportunity for personal growth and advancement to our team members. We offer full benefits (Health, Dental, Vision, Life Insurance, PTO and EAP)

　　Job Skills / Requirements

　　We currently have a career opportunity for Security Operations Center Dispatchers. $1,000 sign-on bonus after 90 days of employment.

　　You will: Receive excellent hands-on training in the use of CCTV, Dispatching, and required computer systems as well as in hand on tactics such as handcuffing, baton, OC, defensive tactics and CPR/First Aid. This is an exciting opportunity if you are looking for stability, experience, and career growth."

　　Responsibilities:

　　Receives and responds to emergency and non-emergency calls from the public, system dispatchers, employees, customer and law enforcement agencies via telephone, radio systems, direct observations, and email.

　　Monitor CCTV systems for multiple locations

　　Maintain status and locations of security personnel

　　Dispatch field personnel to respond to various incidents including alarm response, disturbances, and client requests.

　　Utilize computers, radio systems, telephones, fax machines and other communication equipment

　　Ability to self-manage/organize/prioritize

　　Quickly trouble shoot, and problem solve

　　Perform clerical duties, detailed record keeping, document all information into the dispatch computer daily activity log.

　　Maintain appropriate security and confidentiality of information created or encountered in the performance of assigned duties

　　May assist in providing on the job training for the other monitoring officers and submit progress reports and evaluations on trainees

　　Obtain and maintain a WA State security certification within 60 days

　　Maintain all Licenses, Certifications, and Equipment

　　Maintain site security, and watch for irregular or unusual conditions that may create security concerns or safety hazards

　　Prepare reports on accidents, incidents, and suspicious activities, often using CCTV Systems.

　　Build and maintain positive relationships within the community, protect the well-established reputation of Sound Transit.

　　Display a professional demeanor, appearance, integrity, with attention to detail

　　Assist first responders when appropriate

　　Additional duties as assigned

　　Outstanding candidates shall have experience In:

　　professional phone communication

　　Working long periods in front of a computer screen

　　High level computer skills to include Outlook, Word, and Excel

　　Comfortable using computer systems under stress

　　Security experience and/or CCTV monitoring

　　Job Requirements:

　　Be organized with strong attention to detail

　　Flexible working schedule to include night and weekends

　　Pass pre-employment drug testing (This will include THC)

　　Must be willing to work flexible schedule weekend, holidays, days, or night

　　Preferred 2 years of dispatch, military, security, law enforcement, corrections, fire, EMS, customer service or relevant college degree in the field

　　Must be willing to attend mandatory training for a designated period. Training will be paid at minimum wage.

　　Must pass a background check

　　Genuine desire and interest in the security industry

　　Ability to sit or stand 100% of shift

　　Reliable transportation

　　Great communication/writing skills

　　Ability to obtain a Washington State Security License

　　18 years of age and older

　　Starting wage $25 hr/DOE

　　Education Requirements (Any)

　　High School Diploma GED

　　Certification Requirements (All)

　　Valid State Drivers License

　　Additional Information / Benefits

　　Team environment

　　Direct deposit payroll

　　401(k)

　　Excellent Group Health medical insurance with prescription benefits and vision

　　Dental Insurance

　　PTO (Paid Time Off)

　　EAP (Employee Assistance Program )

　　Women, Minorities and Veterans encouraged to apply

　　This job reports to the Uniform Security Manager

　　This is a Full-Time position

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