Security Analyst

　　We are committed to connecting Canadians through unique partnerships, our world-class network and content Canadians love—and our innovative team is growing. We are looking for dedicated team members to join our Corporate team who have a genuine passion for making positive impacts on customers and the communities where we live and work. We have a variety of business units with exciting and meaningful work waiting for you, including Communications, HR, Legal and Corporate Affairs, Supply Chain, Finance, and Real Estate. If you are considering your next step, we have exciting opportunities waiting for you. Come build a rewarding career at Rogers and be a driving force behind our success story!

　　12-8 am shift

　　Bilingual Lawful Access Analyst

　　Imagine working for an exciting entrepreneurial company where employees are committed to meeting big challenges and making a real difference. That’s Rogers. A leading communications and media company where people come to do great work. Right now we are looking for talented individuals to join our winning team where you will have a chance to innovate, grow and to do what really matters.

　　What you’ll be doing:

　　• Respond to Canadian law enforcement agency phone inquiries requesting assistance due to exigent (emergency) circumstances.

　　• Ability to respond to all requests received over the phone and electronically in both official languages, French & English. • Live answer all calls to determine the nature of the law enforcement inquiry and what is required from Rogers to assist law enforcement.

　　• Support 911 Public Safety Answering Points (PSAPs) across Canada by facilitating access to customer information under exigent circumstances.

　　• Respond to all inquiries from law enforcement agencies pursuant to their criminal investigations as per departmental procedures.

　　• Analyze records and prepare reports containing data stored within business systems in response to court orders.

　　• Manage special projects as assigned.

　　What you have:

　　• Must be fluently bilingual in French and English (verbal and written)

　　• Must be able to work shifts. (days, evenings, overnights, week-ends, and statutory holidays)

　　• Applicants with a background in legal, telecommunications, or law enforcement related programs are encouraged to apply.

　　• Must be able to obtain and maintain a federal government security clearance.

　　• Excellent communications and customer service skills.

　　• Strict attention to detail.

　　• Professionalism and ability to maintain confidentiality of information.

　　• Previous experience in a call centre and / or customer service role is an asset.

　　• Knowledge of Rogers technologies is an asset.

　　• Knowledge of Vision 21, SGI, AS400, MS Word, Excel preferred.

　　• Credit and criminal background checks will be conducted for all final candidates.

　　As part of the recruitment process, the selected candidates will be required to successfully complete a background check which includes credit and criminal checks.

　　What’s in it for you:  

　　We believe in investing in our people and helping them reach their potential as valuable members of our winning team. As part of our team, you’ll have access to a wide range of incredible resources, growth opportunities, discounts, and perks, including: 

　　This position offers a competitive salary, performance-based bonus and performance-based salary review 

　　Competitive & flexible health and dental benefits, pension plan, RRSP, TFSA and Stock matching programs

　　50% off in-market Rogers services & Blue Jays tickets, 25% off Today’s Shopping Choice items, 20% discount on all wireless accessories

　　150 first-year entrance scholarships of $2,500 available for eligible employees and their dependents starting post-secondary studies in the Fall

　　Paid time off for volunteering

　　Company matching contributions to charities you support

　　Growth & Development:

　　Expand your skill set and participate in mentorship and leadership development programs

　　My Path: self-driven career development program & job shadowing

　　Rogers First: priority in applying to internal roles of interest

　　Wellness:

　　Homewood employee & family assistance program

　　Cognitive Behavioural Therapy (CBT) & Virtual therapy sessions 

　　Discounted fitness membership

　　Our commitment to the environment and diversity:

　　Work for an organization committed to environmental protection

　　Strong commitment to diversity and inclusion with employee resource groups supporting equity-deserving groups including groups representing People of Colour, 2SLGBTQIA+, Indigenous Peoples, Persons with Disabilities and Women. We all bring something different, and we know what makes us different makes us great.

　　​

　　Schedule: Full time

　　Shift: Night

　　Length of Contract: Not Applicable (Regular Position)

　　Work Location: 1 Mount Pleasant (083), Toronto, ON

　　Travel Requirements: None

　　Posting Category/Function: Finance & Accounting & Corporate Security

　　Requisition ID: 299970

　　At Rogers, we believe the key to a strong business, is a diverse workforce where equity and inclusion are core to making everyone feel like they belong. We do this by embracing our diversity, celebrating our different perspectives, and working towards creating environments that empower our people to bring their whole selves to work. Everyone who applies for a job will be considered. We recognize the business value in creating a workplace where each team member has the tools to reach their full potential by removing any barriers for equal participation. We work with our candidates who are experiencing a disability throughout the recruitment process to ensure that they have what they need to be at their best. Please reach out to our recruiters and hiring managers to begin a conversation about how we can ensure that you deliver your best work. You matter to us! For any questions, please visit the Recruitment Process FAQ (https://performancemanager4.successfactors.com/doc/custom/RCI/Recruitment_Process-FAQ-EN.pdf) .

　　Successful candidates will be required to complete a background check as part of the hiring process.

　　Posting Notes: Corporate

　　Location:

　　Montreal, QC, CA Vancouver, BC, CA Toronto, ON, CA

　　Being a Rogers team member comes with some great perks & benefits including:

　　· Health & well-being benefits

　　· Donation matching

　　· Paid time off for volunteering

　　· Wealth Accumulation including: Pension plan & Employee stock options

　　· Generous employee discounts

　　· Leadership development, Mentorship, and Coaching programs

　　*available for full-time and part-time permanent employees, some restrictions apply

　　Looking for career guidance and inspiration?

　　Catch up on the latest episodes of For the Love of Work (https://fortheloveofwork.ca/) podcast with Dr. Sonia Kang.