Job Description

　　About Crater Lake National Park:

　　7,700 years ago, a violent eruption collapsed an ancient volcano forming what we know as of today ? Crater Lake. In the hundreds of years after the eruption, rainfall and snowfall filled the crater and formed the lake. Today, visitors marvel at the panoramic views and natural formations of Wizard Island and Phantom Ship.

　　Crater Lake Lodge welcomes you with the warmth and hospitality of a bygone era. The lodge overlooks the lake at Rim Village, offering majestic views of the lake?s pristine blue waters and sheer cliff walls. Activities include hiking, swimming, fishing, or touring the lake. The Cabins at Mazama Village are nestled high in the Ponderosa pines, seven miles south of Rim Village. Mazama Campground is tucked away in the forest, seven miles south of Rim Village, just past the park?s south entrance station near Highway 62.

　　Incredible wildlife including black bears, elk, deer, pine martins, and beavers. Oregon is full of hidden surprises. Whether you are experiencing Crater Lake, the Oregon Coast, or the magic of our local communities there are so many interesting things in our area to explore. Through the summer there will be multiple employee bonding experiences, adventures to town, hiking trips, artist experiences, and much more.

　　The Tour Reservation Manager oversees reservation aspects of the Volcano Boat Tour Operations at Crater Lake National Park and the administrative functions of the Tours department. The manager oversees profitability, staffing, maintenance dispatching and tracking, and Retail. The manager works cohesively with the dock master and other department managers to ensure overall goals and vision of the organization is met.

　　This seasonal position would start in early May through October 2024. It does offer subsidized private housing.

　　Job Responsibilities

　　? Ensure Staff properly trained to Aramark and regulatory standards.

　　? Participate actively in all regulatory matters, DOT/Coast Guard.

　　? Develop and maintain mutually beneficial business relationships with clients. Focus on retaining existing business and building base business.

　　? Drive high performance meetings and strong communication plans. Monitor, manage and improve the efficiency of support services such as IT, HR, Accounts and Finance. Facilitate coordination and communication between support functions.

　　? Manage customer support by following Service Excellence guidelines.

　　? Create schedules, maintain employee records and service records.

　　? Respond quickly to customer concerns and correct potential problems before they affect the guests. Consider customer satisfaction and return business to be of the utmost importance.

　　? Collaborate with General Manager and ARAMARK leadership in the development of strategic plans for operation. Implement and manage operational plans.

　　Qualifications

　　? Bachelor's degree in Business Management or similar subject preferred

　　? Organizational effectiveness and operations management.

　　? Tour Operations and Scheduling experience required

　　? Ability to work indoor and out door

　　? Physically fit to be able to preforms all aspects of the job

　　? Valid US Driver?s License

　　? Boat tour experience preferred

　　? Physical Requirements including walking long distances up-hill and lifting/moving 25+ pounds.

　　Education

　　About Aramark

　　Our Mission

　　Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet.

　　At Aramark, we believe that every employee should enjoy equal employment opportunity and be free to participate in all aspects of the company. We do not discriminate on the basis of race, color, religion, national origin, age, sex, gender, pregnancy, disability, sexual orientation, gender identity, genetic information, military status, protected veteran status or other characteristics protected by applicable law.

　　About Aramark

　　The people of Aramark proudly serve millions of guests every day through food, facilities, and uniform services in 19 countries around the world. Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet. We believe a career should develop your talents, fuel your passions, and empower your professional growth. So, no matter what you're pursuing - a new challenge, a sense of belonging, or just a great place to work - our focus is helping you reach your full potential. Learn more about working here at http://www.aramarkcareers.com or connect with us on Facebook , Instagram and Twitter .