St. Luke's is proud of the skills, experience and compassion of its employees. The employees of St. Luke's are our most valuable asset! Individually and together, our employees are dedicated to satisfying the mission of our organization which is an unwavering commitment to excellence as we care for the sick and injured; educate physicians, nurses and other health care providers; and improve access to care in the communities we serve, regardless of a patient's ability to pay for health care.

　　The Scheduling Specialist is responsible for answering incoming calls and making outbound calls in order to ensure accurate appointment scheduling into data base. Respond to patient’s questions and needs by editing, canceling and rescheduling appointments according to department protocols. The Scheduling Specialist is also responsible for accurate and timely registration and verification of all financial information for all services assigned to ensure proper reimbursement.

　　JOB DUTIES AND RESPONSIBILITIES:

　　Accurately completes the scheduling process.

　　Provides accurate and timely verification of all financial information for all services to ensure proper reimbursement.

　　Registers patient at time of appointment entry.

　　Determines patients' financial needs and direct as appropriate.

　　Updates and/or communicates correct patient information to appropriate staff, hospital departments, and computer systems.

　　Works with coordinator, supervisor and managers for any scheduling, or insurance issues.

　　Works with and communicates to departments/physician offices regarding add on patients.

　　Monitors and maintains work lists as assigned and handles accordingly.

　　Capable of switching between outpatient testing and physician skill sets and outbound and inbound calling functions.

　　Respond to patient’s questions and needs by editing, canceling and rescheduling appointments according to department protocols.

　　PHYSICAL AND SENSORY REQUIREMENTS:

　　Must be able to sit for long periods of time. Must have the ability to hear as it related to normal conversation. Frequent use of hands for data entry.

　　EDUCATION:

　　High School diploma or GED.

　　TRAINING AND EXPERIENCE:

　　One to two years of call center experience or experience in a medical office, hospital or business office with high patient/customer volumes.

　　Please complete your application using your full legal name and current home address. Be sure to include employment history for the past seven (7) years, including your present employer. Additionally, you are encouraged to upload a current resume, including all work history, education, and/or certifications and licenses, if applicable. It is highly recommended that you create a profile at the conclusion of submitting your first application. Thank you for your interest in St. Luke's!!

　　St. Luke's University Health Network is an Equal Opportunity Employer. (http://www.slhn.org/EOE)

　　Founded in 1872, St. Luke’s University Health Network (http://www.slhn.org/) (SLUHN) is a fully integrated, regional, non-profit network of more than 20,000 employees providing services at 15 campuses and 300+ outpatient sites. With annual net revenue of $3.5 billion, the Network’s service area includes 11 counties in two states: Lehigh, Northampton, Berks, Bucks, Carbon, Montgomery, Monroe, Schuylkill and Luzerne counties in Pennsylvania and Warren and Hunterdon counties in New Jersey. St. Luke’s hospitals operate the largest network of trauma centers in Pennsylvania, with the Bethlehem Campus being home to St. Luke’s Children’s Hospital.

　　SLUHN is the only Lehigh Valley-based health care system to earn Medicare’s five-star ratings (the highest) for quality, efficiency and patient satisfaction. It is both a Leapfrog Group and Healthgrades Top Hospital and a Newsweek World’s Best Hospital. The Network’s flagship University Hospital has earned the 100 Top Major Teaching Hospital designation from Fortune/Merative 11 times total and eight years in a row, including in 2023 when it was identified as THE #4 TEACHING HOSPITAL IN THE COUNTRY. In 2021, St. Luke’s was identified as one of the 15 Top Health Systems nationally.

　　SLUHN has been named a Top Workplaces 2023 by the Morning Call. In addition, St. Luke’s has been named a Top Workplace nationally, in the Philadelphia region, and in New Jersey. St. Luke’s is the ONLY healthcare institution in Pennsylvania and the third-highest ranked healthcare entity in the nation to be deemed a Top Workplace in 2023. In 2023, St. Luke’s was named one of America’s Best Employers for Women by Forbes. St. Luke’s was the only employer in the Lehigh Valley to be named to the list and was one of only two healthcare employers in Pennsylvania to receive the designation. St. Luke’s University Health Network is the top-ranked Lehigh Valley-based employer in Forbes Magazine’s ranking of employers in Pennsylvania.

　　Learn More Here. (http://www.slhn.org/About)