Working Title: Salesforce Digital Experience (DX) Product Designer

　　Job Class: Information Technology Specialist 4

　　Agency: Minnesota IT Services

　　Who May Apply : Open to all qualified job seekers

　　Date Posted : 01/18/2024

　　Closing Date : 02/07/2024

　　Hiring Agency/Seniority Unit : Minnesota IT Services

　　Division/Unit : Department of Human Services / Digital Experience Design

　　Work Shift/Work Hours : Day Shift

　　Days of Work : Monday - Friday

　　Travel Required : Yes - less than 25%*

　　Salary Range: $34.95 - $57.65 / hourly; $72,975 - $120,373 / annually

　　Job Class Option : Application

　　Classified Status : Classified

　　Bargaining Unit/Union : 214 - MN Assoc of Professional Empl/MAPE

　　FLSA Status : Exempt

　　Telework Eligible : Yes

　　Designated in Connect 700 Program for Applicants with Disabilities (https://mn.gov/mmb/careers/diverse-workforce/people-with-disabilities/connect700/) : Yes

　　Make a difference in the lives of Minnesotans.

　　The work you’ll do is more than just a job. Join the talented, engaged and inclusive workforce dedicated to creating a better Minnesota.

　　Join the 2,500+ professionals of Minnesota IT Services (https://mn.gov/mnit/) (MNIT) who connect Minnesotans to services that will improve their lives. This position serves our partners at Minnesota’s largest state agency, the Department of Human Services (DHS). The MNIT DHS team supports complex and varied technical needs, including systems that provide health care coverage, deliver child protection and welfare services, and provide support for Minnesotans with special needs including mental illness, chemical dependencies, and physical or developmental disabilities.

　　As a Salesforce Digital Experience (DX) Designer at our organization, you will play a pivotal role in transforming the service delivery of the Department of Human Services (DHS) and enhancing the public‘s experience with government services. In this dynamic position, you will collaborate with end-users, business partners, architects, and technologists to design human-computer interactions within the Salesforce platform, focusing primarily on optimizing the licensing experience for DHS partners and providers. Your responsibilities include developing strategic plans, detailed guidelines, flows, design styling, and specifications to optimize Salesforce usability for end-users.

　　The ideal candidate will have prior experience integrating design into product and agile ways of working, so that solutions can be co-designed and tested with end-users when possible. This will help us deliver better experiences through evidence-based, user-centered design. Ensuring conformance to accessibility, equity, and inclusion standards for the State of Minnesota is a key aspect, making the Salesforce platform usable and accessible for all. You will collaborate with the digital experience team and Salesforce product team to develop, implement, and promote UX research and design best practices at both the product and enterprise levels. Stay informed of policy or statutory changes, evaluate their impacts on client populations, and assess the usability and conformance of existing and future interfaces.

　　As a highly collaborative and largely self-directed professional, you will proactively seek feedback, coach others on the value and applications of human-centered design, and regularly engage with both technical and non-technical stakeholders to improve operational effectiveness and excellence.

　　This position is currently eligible for full-time telework:

　　Telework (https://mn.gov/mmb-stat/policies/1422-telework.pdf) for Minnesota IT Services allows an employee to perform work from a telework location and an employee may be required to be in the office based on business needs and other dependencies in Saint Paul, Minnesota.

　　Only candidates located in Minnesota and bordering states (Iowa, North Dakota, South Dakota, or Wisconsin) are telework eligible.

　　*This position will require occasional travel (less than 25%) within the Twin Cities Metro Area and Greater Minnesota to meet with counties, tribal nations, etc. to conduct interviews and qualitative research. Currently, the position will be able to conduct virtual visits, but this is subject to change.

　　Minimum Qualifications

　　Candidates must clearly demonstrate all of the following qualifications in their resume:

　　This position requires a minimum of four (4) years of experience designing IT products and user interactions for digital and online experience.

　　Experience must include:

　　Ability to deliver effective verbal or written messages that facilitate a mutual understanding on both parties

　　Customer service skills that include active listening, empathy, and problem-solving

　　A Master’s degree in Information Technology or a related field substitutes for three (3) years of experience, a Bachelor’s degree in Information Technology or related substitutes for two (2) years of experience, OR a related Associate’s degree substitutes for one (1) year of experience.

　　Successful candidate must pass past-employer reference checks and a criminal history verification

　　It is the policy of the Minnesota IT Services that all employees submit to a background investigation prior to employment. The background check may consist of the following components:

　　SEMA4 Records Check (applies to current and past state employees only)

　　Social Security and Address Verification

　　Criminal History Check

　　Employment Reference Check

　　Educational Verification

　　Driver‘s License Verification

　　Other legally required checks

　　Minnesota IT Services will not sponsor applicants for work visas. All applicants must be legally authorized to work in the US.

　　Preferred Qualifications

　　A bachelor’s degree or equivalent experience in information technology, design, human factors engineering, or related field

　　Salesforce UX design certificate

　　Intermediate to advanced knowledge of the Salesforce Platform

　　Advanced knowledge and proficiency with design and prototyping software such as Axure, Adobe Creative Suite, including Adobe XD (Experience Designer), Figma and Sketch.

　　Intermediate to advanced proficiency with Microsoft products; comfortable working in Microsoft-dedicated environments.

　　Advanced knowledge of interface/interaction design principles that optimize products for both usability and accessibility compliance.

　　Advanced knowledge of design systems, which may include the following: Bootstrap Assets (CMS), Honeycrisp (Code for America) and the US Web Design Standards.

　　Intermediate to advanced knowledge of WCAG 2.0, 2.1 and Section 508 standards. (ISO and PDF accessibility standards a plus)

　　Working knowledge and proficiency with relevant programming languages such as (but not limited to) HTML/HTML5, ARIA, CSS, SASS, Bootstrap, jQuery, JAVA, SQL

　　Advanced knowledge of responsive design, web and mobile app development.

　　Basic to intermediate knowledge of the software development lifecycle, including agile and waterfall methodologies.

　　Basic to intermediate knowledge of software system security concepts and appropriate testing techniques.

　　Ability to learn, describe and leverage relationships between multiple government applications systems and software.

　　Ability to understand and explain inter-relationships of business capabilities, data and programs.

　　Ability to use common MS Office software, including Word, Excel, PowerPoint, SharePoint, Outlook, etc.

　　Knowledge of accessibility testing using both automated tools (open source, Compliance Sheriff, etc.) and manual testing (screen readers, AT, device simulations, etc.).

　　Ability to work with a diverse team, resolve interpersonal conflict, motivate and develop team members, and influence stakeholders and key decision-makers

　　Ability to communicate effectively, clearly, and proficiently with individuals at all levels in the Departments

　　Skill in technical and report writing and public speaking with the ability to communicate technical details to non-technical audiences

　　Human relation skills sufficient to work with diverse stakeholders

　　A high degree of analytic and problem solving skills, including human behavioral and customer relations skills.

　　Ability to organize and work independently, to define problems as they arise, and to recommend, implement, and/or discuss alternative solutions

　　AN EQUAL OPPORTUNITY EMPLOYER

　　Minnesota State Colleges and Universities is an Equal Opportunity employer/educator committed to the principles of diversity. We prohibit discrimination against qualified individuals based on their race, sex, color, creed, religion, age, national origin, disability, protected veteran status, marital status, status with regard to public assistance, sexual orientation, gender identity, gender expression, or membership in a local commission as defined by law. As an affirmative action employer, we actively seek and encourage applications from women, minorities, persons with disabilities, and individuals with protected veteran status.

　　Reasonable accommodations will be made to all qualified applicants with disabilities. If you are an individual with a disability who needs assistance or cannot access the online job application system, please contact the job information line at 651-259-3637 or email [email protected] . Please indicate what assistance is needed.