Introduction

A career in IBM Consulting is rooted by long-term relationships and close collaboration with clients across the globe. You'll work with visionaries across multiple industries to improve the hybrid cloud and AI journey for the most innovative and valuable companies in the world. Your ability to accelerate impact and make meaningful change for your clients is enabled by our strategic partner ecosystem and our robust technology platforms across the IBM portfolio; including Software and Red Hat. Curiosity and a constant quest for knowledge serve as the foundation to success in IBM Consulting. In your role, you'll be encouraged to challenge the norm, investigate ideas outside of your role, and come up with creative solutions resulting in ground breaking impact for a wide network of clients. Our culture of evolution and empathy centers on long-term career growth and development opportunities in an environment that embraces your unique skills and experience.

Your role and responsibilities

As a Salesforce Consultant you will serve as a client-facing practitioner who sells, leads and implements expert services utilizing the breadth of IBM's offerings and technologies. A successful Consultant is regarded by clients as a trusted business advisor who collaborates to provide innovative solutions used to solve the most challenging business problems. You will work on projects that help clients integrate strategy, process, technology, and information to increase effectiveness, reduce costs and improve profit and shareholder value. You can take advantage of opportunities to master new skills, work across different disciplines, move into new challenges and develop a robust understanding of different industries. Your primary responsibilities include: Innovative Salesforce CRM Solutions: Collaborate with clients and development team to design and implement creative solutions with Salesforce CRM Applications. Strategic Consulting and Functional Leadership: Use your consulting skills and business knowledge to lead functional discussions to understand client's business challenges and address them with solution architecture. Architectural Best Practices Advocacy: Establish and promote with internal teams the design and architecture guidelines and best practice standards.

Required technical and professional expertise

Salesforce Implementation and Support:

Configure and customize Salesforce applications to meet agency requirements, including workflows, process builders, and reports/dashboards.

Support the implementation of Salesforce GovCloud Plus, ensuring alignment with federal compliance and security standards.

Assist in development of requirements definition, user story documentation, configuration testing activities, ensuring application integrity that meets clients acceptance criteria.

Requirement Analysis and Solution Design:

Collaborate with clients to gather and analyze business requirements.

Translate business needs into Salesforce solutions, leveraging standard and custom functionalities.

Create detailed documentation of processes, configurations, and solutions.

Certifications:

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Salesforce Administrator Certification requiredPreferred technical and professional experience

Certifications:

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3 other Salesforce Certifications (Experience Cloud and/or Service Cloud preferred).

Additional Salesforce certifications (e.g., Advanced Administrator, Platform App Builder)

Skills:

Proficient in Salesforce features, including Lightning Experience, Reports/Dashboards, and Automation Tools.

Strong analytical, problem-solving, and communication skills.

Understanding of federal compliance and security standards.