At Precise Solutions, we are looking for top talent consultants to bring on as employees of our organization and service our clients in the various Life Sciences Industries.  We are much more than a consulting firm! Precise Solutions provides competitive compensation packages with great salaries, benefits, health insurance, paid time off and employer-based 401k contributions. 

　　We currently have an immediate need for the following:

　　Job Title: Salesforce Business Analyst (BA)

　　Location:  Lake County, IL USA

　　Compensation:  $57.00 per hour, Paid Time off, Company 401k contributions, Health, dental, and vision insurance.  Total Annual Compensation including benefits is $132,000.00

　　Resume Requirements

　　The following resume requirements must be met for resume to be considered

　　Candidates first and last name (legal spelling) must be at the top of the resume

　　Valid email address must be at the top of the resume.  LinkedIn links will not be accepted it must be a valid email address so our recruiters can respond to your resume

　　Please refrain from submitting resumes with candidates photo they will not be considered

　　Salesforce Business Analyst Job Description

　　The Salesforce Business Analyst supports the HR Case Management application, in managing the Salesforce development lifecycle. This position will work in Salesforce to resolve technical issues with our HR portal and back end case management system.  The Salesforce BA will specifically be taking on issues with benefits or payroll and they will create cases and see them through to resolution. 

　　This position will focus intently on case management which is reported from our service centers and applicants should have previous contact center experience.  This candidate should also have a background in system architecture including from the front-end portal and back-end case management environments.

　　Analyze and troubleshoot application issues, identify root causes, and implement solutions.

　　Analyzing business and user needs and preparing detailed business requirements, from which user stories will be written.

　　Preparing status updates and communicating with stakeholders as needed.

　　Testing new and updated functionality to verify that desired results are achieved.

　　The Salesforce Business Analyst will prepare requirements, solution, and supporting documentation (i.e., use cases, user stories, process flows, business rules, UI mock-ups)

　　Provision elevated access

　　Develop and maintain system-related documentation.

　　Communicate case status and progress to team members and stakeholders.

　　Provide support to end-users and resolve issues in a timely manner.

　　Salesforce Business Analyst Top Qualifications

　　Bachelors degree

　　2-5 years of experience as a business analyst or a related role

　　Salesforce Service/Sales Cloud experience (Case management, Escalations, Messaging, Omni-channels)

　　Implementation of Salesforce experience (at least 2 implementations)

　　Background in -agile- software development methodology highly preferred

　　Working knowledge of CRM database management, specifically Salesforce

　　Excellent problem-solving skills and attention to detail

　　Strong analytical and critical thinking skills

　　Effective communication and interpersonal skills

　　Proficient with MS Word, Excel, and Visio

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