This is an exciting opportunity to support sales for UL's Sustainability and Environmental, Social, and Governance (ESG) Data Management Software offerings to UL's client base. You would primarily be supporting selling our UL 360 products ESG Reporting | UL (https://www.ul.com/services/portfolios/sustainability-and-environment-solutions/esg-reporting) .

　　Under moderate supervision, the Sales Support Specialist supports UL’s sales professionals in all administrative processes, including quote generation, order processing and booking, post-sales customer service support and anywhere else administrative assistance is required. Applies their experience and knowledge to identify any and resolve problems and work toward continuous process improvement.

　　Engages with customers via emails/phones for the purpose of taking orders, order fulfilment, or admin-related post-sales activities.

　　Under moderate supervision, develops and shares quotes for specified categories of leads using standardized pricing tools.

　　Processes orders into the ERP after quote acceptance, ensures clients receive follow-up of sent quotes and assists in turning quotes into orders.

　　Supports account managers and owners by performing administrative-related tasks.

　　Tracks previous orders and supplies data from internal data sources when directed by account owners and representatives to facilitate deeper knowledge of accounts and account opportunities.

　　Supports on post-sale inquiries that are received through either phone, email, or contact us form submissions with respect to invoicing, name/address changes, etc.

　　Read and follow the Underwriters Laboratories Code of Conduct and follow all physical and digital security practices.

　　Performs other duties as directed.

　　University bachelor’s degree or equivalent plus minimum 5 years of related experience.

　　Previous experience in customer-facing jobs.

　　Proficient in MS Office (Word, PowerPoint, Excel, Outlook), and CRM software.

　　Business acumen and a sufficient understanding of business sales processes.

　　Verbal and written communication skills in both Japanese and English.

　　A global leader in applied safety science, UL Solutions transforms safety, security, and sustainability challenges into opportunities for customers in more than 100 countries. UL Solutions delivers testing, inspection and certification services, together with software products and advisory offerings, that support our customers’ product innovation and business growth.

　　The UL Certification Marks serve as a recognized symbol of trust in our customers’ products and reflect an unwavering commitment to advancing our safety mission.

　　We help our customers innovate, launch new products and services, navigate global markets and complex supply chains, and grow sustainably and responsibly into the future.

　　From the adoption of electrification to the enablement of 5G and new mobility, we collectively look toward new frontiers, working for a safer world.​ Our science is your advantage.

　　Mission: Working for a safer world

　　UL LLC has been and will continue to be an equal opportunity employer. To assure full implementation of this equal employment policy, we will take steps to assure that:

　　Persons are recruited, hired, assigned and promoted without regard to race, color, age, sex or gender, sexual orientation, gender identity, gender expression, transgender status, religion, creed, national origin, ethnicity, citizenship, ancestry, disability, genetic information, military or veteran status, pregnancy, marital or familial status, or any other protected category under applicable law.