Company Overview

　　Bridgestone Retail Operations (BSRO) is part of Bridgestone Americas and employs over 22,000 teammates in North America. BSRO operates more than 2,200 company-owned stores, including Firestone Complete Auto Care, Tires Plus and Wheel Works locations. With locations across North America and more than $3 billion in tire and auto service sales, Bridgestone Retail Operations is the right place to build a career.

　　Whatever role you fill, when you represent the Bridgestone name, you are a valued teammate, and part of our larger mission to “Serve Society with Superior Quality.” We start by offering each teammate more than just competitive pay. We provide formal training, performance incentives, paid vacation and holidays, competitive healthcare packages for full-time and part-time employees, and a 401k plan to help build towards your future.

　　We believe people can only provide superior service and quality to others when they are allowed to bring their whole self to work and know they are supported. We believe in championing all perspectives, individuals and teams because we understand the importance of seeing the world and our business through many different lenses. We are building a team as diverse as the world we serve. So, show us what you’re made of. Show us the smart stuff, the tough stuff, the bold, beautiful and brave stuff. Because who you are is what we need.

　　Job Category

　　Retail

　　Position Summary

　　The retail Sales and Service Specialist (SSS) is a unique hybrid role for stores and is intended as a key pipeline for future career-growth within BSRO. This role is primarily responsible for serving the Boss (customer) through assessing the Bosses’ needs, recommending appropriate products and/or services, performing entry-level vehicle services, and ensuring Boss satisfaction through thorough and timely completion of services. Successful individuals in this role will learn all aspects of store operations and effectively flex between interacting/serving the Boss and efficiently completing basic vehicle service tasks as required.

　　Responsibilities

　　The responsibilities and duties of this role include, but are not limited to:

　　Providing superior customer service to the Boss (75% of time)

　　Thoroughly assess the Bosses’ needs through direct interactions in-person or on the phone

　　Recommend appropriate products and/or services

　　Effectively communicate sales and/or promotions

　　Promote the sign-up and/or use of in-store financing options (CFNA)

　　Resolve Boss complaints in a timely and suitable manner

　　Follow up with the Boss to ensure satisfaction with products/services

　　Completing basic vehicle service tasks (25% of time)

　　Tire services including tire repair, new tire installs, tire mounting, rotations and balancing

　　Engine oil and filter changes

　　Battery testing, maintenance, and replacement

　　Fluids, filter replacement and light vehicle maintenance

　　Bulb and wiper replacement

　　Alignment checks

　　Performing store operational tasks (As-needed basis)

　　Store opening and closing procedures

　　Unloading store product shipments and stocking product

　　Performing product inventories

　　Set-up and maintenance of store displays, promotional materials, and product pricing

　　General cleaning in store lobby and shop areas

　　PREFERRED QUALIFICATIONS

　　2-year degree or non-traditional education through training program completion, certification, or other exhibiting the growth mindset that is needed in this candidate

　　Previous consumer retail sales experience

　　Previous automotive experience a plus

　　Previous management/supervisory experience a plus

　　SUPERVISORY RESPONSIBILITIES

　　This role is an individual contributor role with no direct reports

　　As this role is often used as a career development, candidate may act as Manager-On-Duty in certain circumstances when Store Manager and/or Service Manager are unavailable and support their development readiness for Management or alternative career-path

　　Assists Store Management in ensuring the store is operating in a safe manner by proactively addressing safety concerns and informing Store Management of any outstanding safety concerns

　　PHYSICAL DEMANDS

　　Standing for prolonged periods of time

　　Bending and/or twisting of body

　　Kneeling, stooping, and crouching

　　Handling hand tools, including manual and pneumatic

　　Ability to lift up to 75lbs

　　Ability to push or pull with up to 80lbs of force (opening/closing shop doors, moving floor jacks and lubrication equipment, etc.)

　　WORK ENVIRONMENT

　　Store locations may be open 7 days a week with normal operating hours of approximately 91 hours and consist of a store lobby area and a shop area

　　Store lobbies are typically climate controlled with tile and/or concrete floors in most locations and contain seating for customers (may or may not have seating behind service counters)

　　Shop areas are generally not climate controlled and most locations have concrete floors

　　Minimum Qualifications

　　High School Diploma or equivalent

　　Valid automobile driver’s license

　　Customer service and career growth mindset

　　Ability to complete required store education courses and modules required for this position

　　Ability to learn and perform basic vehicle service tasks

　　Ability to learn and operate store systems

　　Bridgestone is proud to be an Equal Employment Opportunity / Affirmative Action employer. It is our policy to consider for employment all individuals regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, gender, sex, sexual orientation, gender identity and/or expression, genetic information, veteran status, or any other characteristic protected by federal, state or local law.

　　Employment Eligibility

　　If hired, a Form I-9 Employment Eligibility Verification must be completed at the start of employment. Temporary work authorization or the need for sponsorship may disqualify you from employment.