Description:

　　• Provide first call resolution by responding accurately and courteously to member and provider inquiries regarding benefit interpretation, eligibility, accessing care through plan providers and other related issues under Washington Apple Health, Cascade Select Plans and other products as offered by Community Health Plan of Washington.

　　• Document inquiries, complaints, and other data in computer database in an accurate, clear, and timely manner.

　　• Meet attendance and call quality standards.

　　• Perform all functions of the job with accuracy, attention to detail and within established timeframes.

　　• Other duties as assigned. Essential functions listed are not necessarily exhaustive and may be revised by the employer, at its sole discretion

　　Skills:

　　Customer service, Bilingual, russian, vietnamese, mandarin, Inbound call, Customer support

　　Top Skills Details:

　　Customer service,Bilingual,russian,vietnamese,mandarin

　　Additional Skills & Qualifications:

　　Must Have:

　　Bilingual (Spanish, Vietnamese, Mandarin, Russian, Cantonese) - Mandarin biggest priority right now for this class (Client open to taking more Russian speaking candidates though).

　　2 years of Customer Service Experience (can be retail but prefer call center or health care related)

　　Nice to Have:

　　Healthcare experience (claims processing, insurance verification, talking to members and providers)

　　Bilingual call center experience

　　Looking for someone who can be patient and translate what patients are saying accurately

　　Disqualifiers: not being bilingual, not being in WA State

　　CSR I - $21 an hour (2 years of customer service experience)

　　CSR II - $22 an hour (3 years of call center experience)

　　For each language candidate can speak fluently, that will be an extra dollar in their base pay AFTER PASSING TRAINING. For the training period, they will be at the $21 or $22 DOE/DOI

　　Performance Metrics:

　　Call volume: 30 phone calls per rep per day on an average, 1200 – 1500 as a team

　　Best vs Average:

　　the Best prides themselves on their customer service, goes the extra mile, showing initiatives, suggesting new ways to improve process

　　Experience Level:

　　Intermediate Level

　　About TEKsystems:

　　We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

　　The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

　　We are an equal opportunity employers and will consider all applications without regard to race, genetic information, sex, age, color, religion, national origin, veteran status, disability or any other characteristic protected by law. To view the EEO is the law poster click here. Applicants with disabilities that require an accommodation or assistance a position, please call 888-472-3411 or email [email protected]. This is a dedicated line designed exclusively to assist job seekers whose disability prevents them from being able to apply online. Messages left for other purposes will not receive a response.