This job was posted by https://www.kansasworks.com : For moreinformation, please see: https://www.kansasworks.com/jobs/12799423

　　SUMMARY

　　First Federal Bank of Kansas City is currently seeking a collaborativeand engaging Retail Training Specialist to join our organization anddeliver on our mission of helping people build a better financialfuture. In this role, you\'ll be responsible for the growth andprofitability of the retail banking workforce through the design,deliver, and evaluation of training and development programs that arealigned with the Bank\'s strategic goals. This individual will supportthe mission, vision, values, and culture of First Federal Bank of KansasCity by supporting Retail Banking training needs to meet and/or exceedgoals and objectives, maintaining a positive workplace and promoting acohesive team.

　　The trainer will also partner with the Training Department to maintainthe bank\'s Learning Management System (LMS) as an administratorresponsible for updating retail banking training records. The trainer isexpected to use professional consulting techniques when collaborating,contacting, and communicating with all employees to create innovativesolutions. The trainer should be highly motivated to innovate intechnology and training delivery to maximize talent, engage ourworkforce, and allow learners to demonstrate measurable improvement inskills, knowledge, and confidence.

　　Work Schedule:

　　On-site: Monday - Friday 8:00 am to 5:00 pm (hours may vary) and someSaturdays 8:00 am - noon.

　　ESSENTIAL DUTIES AND RESPONSIBILITIES

　　To perform this job successfully, an individual must be able to performeach essential duty well. The requirements listed below arerepresentative of the knowledge, skills and abilities required. Otherduties may be assigned.

　　Enthusiastically articulate and continually promote the bank\'s Mission,Vision, and Values.

　　The Retail Training Specialist will act as a collaborative partnerseeking input and working closely with Consumer Banking leadership,Retail leadership, the corporate Training Department, and Subject MatterExperts (SME) to coordinate, develop, deliver, and evaluate trainingincluding; consultative sales, customer service, banking fundamentals,product knowledge, skill development, cross-training, new hire training,refresher courses, major procedural updates, new or updated technology,system conversions, soft skills, and hard skills related topics.

　　Responsible for the delivery of classes to new and existing employeesvia various delivery methods including instructor-led, web-based, andblended instruction in accordance with standard operating procedures,regulatory guidelines, and learning best practices.

　　Revise and deliver Retail Training Program for new hires and existingemployees by developing, optimizing, executing, and tracking trainingdeliverables.

　　Lead retail training projects, as directed by the Chief Banking Officerand in partnership with the Director of Training & Development, tocompletion and track success for reporting and improvement purposes.

　　Work closely with the Director of Training & Development to identify andprescribe the appropriate learning methods, such as development tools,reference materials, workshops, job shadowing, online training courses,and in-person training, based on scope and needs.

　　Continually adjust and improve programs, based on Chief BankingOfficer\'s direction and in partnership with strategic and performancealignment to training and development needs.

　　Exhibit the ability to design and facilitate training programs around;consultative relationship building, customer experience, and leadershipeffectiveness to meet the evolving needs of the Retail organization.

　　Work with Subject Matter Experts (SME) in taking a consulting approachand maintaining a goal-driven rather than task-focused approach totraining developm nt.

　　Challenge the status quo, champion change, and influence others tochange with a continuous focus on improvement and offering innovativesuggestions to management.

　　Use technology to create training efficiencies, track participation, anddocument learner progress.

　　Maintain awareness and knowledge of the latest learning theories,Learning Management System updates, and training/development solutions.Apply instructional design principles for in-person and virtualclassroom training sessions.

　　Has insight into industry trends. Advanced understanding of businesslines and a growing understanding of the overall organization and thecompetitive environment. Seeks out new learning.

　　Demonstrate leadership qualities through exemplifying excellent customerservice, contributing to an exceptional customer experience, providingcoaching and guidance to develop the retail banking team, effectiveplanning, time management and organizational skills to manage multiple,competing deadlines and projects, and possess strong communicationskills to include active listening, presentation, writing, and speaking.

　　Deliver commitments through effective prioritization of skills, timemanagement, attention to detail, and delegation.

　　Serve as a performance consultant analyzing training needs and potentialskill gaps across the