Pay Range: $27.63 - $36.89

　　Responsibilities Responsible for the delivery of training content to include new hires, current staff including platform personnel, customer engagement and service and other training initiatives. Ability to deliver content using various media and electronic delivery channels. Working in consultation with the Training Manager, the Training Associate reviews all content to ensure the learning objectives are clearly defined including but not limited to technical/system training, job skills training and compliance. Assist the Training Coordinator with scheduling, room logistics, and material preparation. Maintains confidentiality of highly sensitive material.

　　Education/Experience

　　4 year college degree or equivalent education/work experience .

　　Prior training experience and facilitation skills preferred with increased levels of responsibility.

　　Minimum 2 years of retail banking experience required.

　　Skills and Abilities

　　Supervisory experience preferred.

　　Excellent listening, communication skills are necessary.

　　Organizational, interpersonal and customer relation skills.

　　Ability to function in a fast paced, ever-changing environment.

　　Problem solving/decision making skills.

　　Critical thinker in the development and assessment of participant progress and course content.

　　Skilled in delivering instructional material appropriate to varying audiences.

　　Proficient in facilitating and delivering training through various channels as appropriate (in person, virtual, webinars, etc.).

　　Demonstrates a strong training aptitude

　　Proficient PC Skills.

　　Must possess a willingness to learn new systems in business areas for which the incumbent may have limited prior experience.

　　Position requires a confidence and positive attitude to master specific aspects of technology, systems, policy and procedure and convey that knowledge and confidence to those receiving the information and skills.

　　Independent decision-maker.

　　Unique Job Requirements & Characteristics

　　Valid Driver's License required.

　　Travel to various training sites throughout the footprint as needed which may involve overnight stays.

　　Tasks Performed:

　　45% Primary responsibilities include the delivery of Retail Banking training content. Assist in the development and delivery of training programs designed to provide the necessary skills to all levels of retail banking positions to include: processing teller transactions, account opening, originating and closing loans, sales activities and best practices and customer experience. Identify and implement best practices for delivery of training to meet the needs of the various audiences that will be trained across our footprint. Deliver training programs as required.

　　25% Assist in the evaluation of training content as needed to incorporate any new sales/service techniques, policy & procedure changes and/or system updates. Responsible for keeping content fresh, relevant and interactive for the audience. Assist in the design of any new training programs that have been identified by and under the direction of the Retail Training Manager.

　　20% Supervise and evaluate the daily activities of participants while leading a class. Independent decision-maker on the assessment of participant's progress. Provide feedback on the participant's progress to their supervisor.

　　5% Participate on committees in support of retail training needs. Attend various meetings at Bancorp and Territory/Market level as a liaison.

　　5% Other duties as assigned.

　　Physical Requirements:

　　Communicate effectively with internal and/or external customers

　　Stationary 75% of time or greater

　　Move Objects to Maximum 10 lbs

　　NBT Bank offers a stimulating work environment that recognizes talent and encourages teamwork. Our employees benefit from a total compensation package, including competitive salary, bonuses and a wide range of benefits for eligible employees - like our Student Loan Repayment Program. Join NBT Bank and build your career through the many growth, learning and collaborative opportunities made available across the company.

　　EEO is the law (https://www.dol.gov/sites/dolgov/files/ofccp/regs/compliance/posters/pdf/eeopost.pdf)

　　EEO is the Law Poster Supplement

　　Pay Transparency Nondiscrimination Provision (https://www.dol.gov/sites/dolgov/files/OFCCP/pdf/pay-transp_%20English_formattedESQA508c.pdf)

　　Family Medical Leave Act (FMLA) Poster

　　Employee Polygraph Protection Act (EPPA) (https://www.dol.gov/sites/dolgov/files/WHD/legacy/files/eppac.pdf)

　　NBT Bank is an equal opportunity employer and fully supports a diversified environment. We do not discriminate against any applicant or employee because of race, color, religion, sex, national origin, age, disability, sexual orientation, marital status or veteran status, recently separated veterans, genetic information, victims of domestic violence and stalking or any other class protected by Federal, State or local law. This policy applies to all terms of employment.

　　NBT Bank is inclusive and supportive of individual needs. If you have a physical or other impairment that might require an accommodation, including technical assistance with the Careers website or submission process, please call 1-888-804-1771 or contact us via email at [email protected]. The Human Resources Shared Service Center hours of operation are Monday through Friday, 8:00 AM to 5:00 PM EST.