Job Summary:
Retail Supervisor is responsible for the ongoing Operations of the Oxbow/Boaters Republic Retail Space to include overseeing team members, maintaining inventory, maintaining the sales floor, and ensuring an exceptional personalized service to all guests that is consistent and continually in accordance to the Management Company of Mainsail Lodging & Development.
Essential Functions
Oversee Team Members: Oversee the professional activities of the Oxbow Retail Associates which would include advising staff, assisting General Manager in Performance Reviews, training new Associates and scheduling.
Meet Financial Goals: Assisting with Budgets, analyzing expenditures and evaluating amount of merchandise delivered versus the amount sold.
Maintain Inventory: Ensuring that deliveries are on time and counts are accurate, as well as performing monthly inventories and reporting results. Identifying additional products to sell and determining those that do not so future purchases are optimized.
Maintain Sales Floor: Responsible for setting up new displays, ensuring that store is clean and orderly and making sure shelves are stocked.
Customer Service: Responsible to deliver the highest customer service by helping customers, addressing their questions and comments. This could include helping customers find specific items, providing refunds and resolving complaints/issues.
Recordkeeping: Must be able to keep detailed records, including expenditure reports, sales figures and employee performance. Be able to utilize an online inventory system for checking in inventory, reconciling with open PO’s, reporting, and ordering.
Qualification Standards
Education & Experience
High School diploma or higher
Previous supervisor experience preferred in the hospitality or retail industry
Excellent customer service skills
Excellent communication skills, both verbal and written
Ability to use technology e.g. tablets, iPads
Physical Demands
Ability to sit or stand for extended periods of time
Ability to bend
Ability to lift, pull 40 lbs
Ability to communicate clearly
Corrected vision to normal range
Ability to work long hours as needed
Mental Demands
Make sound judgments quickly
Work on multiple tasks, making appropriate progress towards deadlines
Able to work independently, take direction, and provide direction to others
Manage differing personalities within the office, the hotel and the community
Maintain the highest degree of confidentiality
Ability to work effectively in stressful, high pressure situations
Ability to effectively handle challenges in the workplace, including anticipating, preventing, identifying, and solving problems as necessary
We are an equal opportunity/affirmative action employer committed to attracting, retaining, and maximizing the performance of a diverse and inclusive workforce. It is our policy to ensure equal employment opportunity without discrimination or harassment based on race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, national origin, marital or domestic/civil partnership status, genetic information, citizenship status, uniformed service member or veteran status, or any other characteristic protected by federal state and/or local law.
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