Job Summary:

　　Retail Supervisor is responsible for the ongoing Operations of the Oxbow/Boaters Republic Retail Space to include overseeing team members, maintaining inventory, maintaining the sales floor, and ensuring an exceptional personalized service to all guests that is consistent and continually in accordance to the Management Company of Mainsail Lodging & Development.  

　　Essential Functions

　　Oversee Team Members:  Oversee the professional activities of the Oxbow Retail Associates which would include advising staff, assisting General Manager in Performance Reviews, training new Associates and scheduling.

　　Meet Financial Goals:  Assisting with Budgets, analyzing expenditures and evaluating amount of merchandise delivered versus the amount sold. 

　　Maintain Inventory: Ensuring that deliveries are on time and counts are accurate, as well as performing monthly inventories and reporting results. Identifying additional products to sell and determining those that do not so future purchases are optimized.

　　Maintain Sales Floor:  Responsible for setting up new displays, ensuring that store is clean and orderly and making sure shelves are stocked.

　　Customer Service:  Responsible to deliver the highest customer service by helping customers, addressing their questions and comments.  This could include helping customers find specific items, providing refunds and resolving complaints/issues.

　　Recordkeeping:  Must be able to keep detailed records, including expenditure reports, sales figures and employee performance.  Be able to utilize an online inventory system for checking in inventory, reconciling with open PO’s, reporting, and ordering.

　　Qualification Standards

　　Education & Experience

　　High School diploma or higher

　　Previous supervisor experience preferred in the hospitality or retail industry

　　Excellent customer service skills

　　Excellent communication skills, both verbal and written

　　Ability to use technology e.g. tablets, iPads 

　　Physical Demands

　　Ability to sit or stand for extended periods of time

　　Ability to bend

　　Ability to lift, pull 40 lbs

　　Ability to communicate clearly

　　Corrected vision to normal range

　　Ability to work long hours as needed

　　Mental Demands

　　Make sound judgments quickly

　　Work on multiple tasks, making appropriate progress towards deadlines

　　Able to work independently, take direction, and provide direction to others

　　Manage differing personalities within the office, the hotel and the community

　　Maintain the highest degree of confidentiality

　　Ability to work effectively in stressful, high pressure situations

　　Ability to effectively handle challenges in the workplace, including anticipating, preventing, identifying, and solving problems as necessary

　　We are an equal opportunity/affirmative action employer committed to attracting, retaining, and maximizing the performance of a diverse and inclusive workforce. It is our policy to ensure equal employment opportunity without discrimination or harassment based on race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, national origin, marital or domestic/civil partnership status, genetic information, citizenship status, uniformed service member or veteran status, or any other characteristic protected by federal state and/or local law.

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