POSITION SUMMARY:

　　The Store Consultant consistently delivers a positive customer experience to all customers, utilizing consultative skills to anticipate customer needs, suggest alternatives and provide solutions. This customer service focused team member is knowledgeable in all areas of the Store’s business, including print, signs & graphics, and shipping. They will be responsible for taking orders, coordinating activities in the Store, providing pricing and product information, and recommending appropriate FedEx Office products and services. The Store Consultant will operate and maintain a wide variety of equipment, move boxes and equipment, stock materials, manage the production queue and output, manage complex projects, manage retail supply, and complete assigned tasks based on priority.

　　GENERAL DUTIES AND RESPONSIBILITIES:

　　(This is a representative list of the general duties the position may be asked to perform, and is not intended to be all-inclusive)

　　People

　　Follows instructions of supervisors and assists other team members in performing store functions

　　Assists in the training of store team members

　　Service

　　Demonstrates consultative behaviors in a retail environment to understand each customer’s individualized need

　　Provides customer expertise in printing, signs and graphics and shipping product lines and can recommend appropriate FedEx Office products and services

　　Provides an outstanding customer service experience by using consultative skills to anticipate customer needs, suggest alternatives, and find solutions to meet customer needs

　　Ensures all customer problems are resolved quickly and to the satisfaction of the customer

　　Takes complex customer orders using order systems and provides accurate pricing information

　　Assembles parcels and prepares goods for shipping by wrapping items in insulation, inserting items into shipping containers, weighing packages, and affixing labels to parcels

　　Sets up and operates printing, binding, and other related equipment using customer supplied original media and documents

　　Maintains a safe, clean and orderly retail Store

　　Profit

　　Ensures confidentiality of customer data and careful handling of documents, media, and packages

　　Processes financial transactions using a Point of Sale terminal (POS),including handling cash and making change

　　Cleans, repairs, and stocks all retail store printing and shipping equipment and supplies to provide optimal performance and availability

　　Stays current on retail Store merchandising materials and ensures proper display of all retail area product and signage

　　Takes preemptive action to prevent errors and waste

　　Completes required financial paperwork and may assist with financial reporting including daily sales, close-outs and bank deposits

　　Follows FedEx Office standard operating procedures as well as adhering to legal, HR, safety , customer service and security policies and procedures

　　Self-Management

　　Performs multiple tasks at the same time

　　Looks for opportunities to improve knowledge and skills within the retail Store

　　Able to operate with minimal supervision

　　Adheres to all FedEx Office team member and retail store standards, as outlined in the team member handbook

　　All other duties as needed or required

　　MINIMUM QUALIFICATIONS AND REQUIREMENTS:

　　High school diploma or equivalent education

　　6+ months of specialized experience

　　Excellent verbal and written communication skills

　　For new hires, must meet all FedEx Office employment qualifications in force at time of hiring

　　For current FedEx Office team members, must meet hiring criteria for the position and transfer requirements as outlined in the Team Member Handbook

　　ESSENTIAL FUNCTIONS:

　　Ability to stand during entire shift, excluding meal and rest periods

　　Ability to move and lift 55 pounds

　　Ability, on a consistent basis, to bend/twist at the waist and knees

　　Ability, on a consistent basis, to communicate effectively with customers, vendors, and other team members

　　Ability, on a consistent basis, to perform work activities requiring cooperation and instruction

　　Ability, on a consistent basis, to function in a fast-paced environment, under substantial pressure

　　Ability, on a consistent basis, to maintain attention and concentration for extended periods of time

　　Ability, on a consistent basis, to work with minimal supervision

　　Ability, on a consistent basis, to report regularly to work and maintain established business hours in order to support the FedEx Office business; regular attendance and/or reporting could include regular attendance at a physical location and/or maintaining established business hours depending on the scope and nature of the position

　　Additional Information

　　Colorado, Nevada, New York, California, Rhode Island, Washington and Hawaii Residents Only - Compensation: Hourly: $16.20 - $18.65. The estimate displayed represents the typical salary range or starting rate of candidates hired in Colorado and/or Nevada and/or New York and/or Washington and/or California and/or Rhode Island and/or Hawaii. Factors that may be used to determine your actual salary may include your specific skills, your work location, how many years of experience you have, and comparison to other employees already in this role. This information is provided to applicants in accordance to the Colorado Equal Pay for Equal Work Act, the Nevada Pay Transparency Law, the New York City Pay Transparency Law, Washington Equal Pay and Opportunity Act and the California Equal Pay Act, the Rhode Island Pay Equity Act and Hawaii Pay Transparency Law.

　　Quality Driven Management strives to deliver market-leading customer experience, business excellence, and financial return through a Quality-oriented culture and day-to-day application of Quality science.

　　Suggests areas for improvement in internal processes along with possible solutions.

　　Works with management to reduce company costs/wastes, and to optimize profitability in areas of responsibility.

　　Applies Quality concepts presented at training during daily activities.

　　Supports FedEx Office Quality initiatives.

　　Employee Benefits: Comprehensive and competitive benefits eligibility including Medical, Dental, Vision, EAP. 401K Disability, Life Insurance, ESPP, Sick Time, Holiday Pay, Vacation Pay

　　FedEx Office is an equal opportunity employer and prohibits discrimination and harassment against any employee or applicant on the basis of race, color, religion, national origin, citizenship, genetic information, age (except for bona fide occupational qualifications), sex, pregnancy (including childbirth or a related medical condition), disability, sexual orientation, gender identity, gender expression, marital status, military leave or service, status as a disabled veteran or other covered veteran status, participation in EEO protected activity, any other status protected by federal, state, or local law, or association with a person on the basis of one or more of the foregoing. America’s Military Veterans and individuals with disabilities are strongly encouraged to apply.

　　FedEx Office will provide reasonable accommodations to qualified individuals with disabilities, including throughout the application and hiring process, if requested. Applicants who require reasonable accommodations in the application or hiring process should email [email protected].

　　FedEx Office will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the San Francisco Fair Chance Ordinance, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, and the New York City Fair Chance Act. The existence of a criminal record is not an automatic or absolute bar to employment and a candidate’s criminal record will be considered individually based on factors such as the relationship between the job sought and the criminal offense, the timing of the offense, the nature of the offense, and any other relevant information. If you are applying in Philadelphia, PA, you can click here (http://www.phila.gov/HumanRelations/DiscriminationAndEnforcement/Pages/BantheBoxLawAtAGlance.aspx) to learn about Philadelphia's fair chance hiring law.

　　For more information, click here.