We are looking for a Restaurant Manager to help manage our Dunkin' Team!

　　A Restaurant Manager is responsible for providing strong, positive leadership to his/her team to deliver great and friendly guest experiences, operational excellence and for helping to build profitable top line sales. They are responsible for the overall operation of the restaurant according to Dunkin’ Donuts standards, franchisee standards and in compliance with all applicable laws.

　　Responsibilities:

　　Team Environment:

　　Hire, train and develop their employees

　　Communicate job expectations to their employees

　　Plan, monitor, appraise and review their employees’ job performance

　　Provide coaching and feedback; disciplines when appropriate

　　Operational Excellence:

　　Create and maintain a guest first culture in the restaurant

　　Ensure all shifts are appropriately staffed to achieve guest service goals

　　Maintain safe, secure, and healthy environment by following and enforcing safety, food safety, and sanitation guidelines; comply with all applicable laws

　　Ensure Brand standards and systems are executed

　　Prepare and complete action plans; implement production, productivity, quality and guest service standards

　　Complete audits and implement plans to drive system improvements

　　Profitability:

　　Control costs to help maximize profitability

　　Execute all in-restaurant marketing promotions in a timely manner

　　Execute new product roll-outs including team training, marketing and sampling

　　Set sales goals and track results

　　Skills and Qualifications:

　　Fluent in English

　　Math and financial management

　　Restaurant, retail, or supervisory experience

　　At least 18 years of age

　　High School diploma, or equivalent

　　Competencies:

　　Great Focus:

　　Understands and exceeds guest expectations, needs and requirements

　　Develops and maintains guest

　　Displays a sense of urgency with guests

　　Seeks ways to improve guest satisfaction; asks questions, commits to follow-through

　　Resolves guest concerns by following Brand recommended guest recovery process

　　Passion for:

　　Sets and maintains high standards for self and others, acts as a role model

　　Consistently meets or exceeds goals

　　Contributes to the overall team performance; understands how his/her role relates to others

　　Sets, prioritizes and maintains focus on important goals

　　Reads and interprets reports to establish goals and deliver results

　　Seeks ideas and best practices from other individuals, teams, and networks and applies this knowledge to achieve results

　　Problem Solving and Decision Making:

　　Identifies and resolves issues and problems

　　Uses information at hand to make decisions and solve problems; includes others when necessary

　　Identifies root cause of a problem and implements a solution to prevent from occurring

　　Empowers others to make decisions and resolve issues

　　Interpersonal Relationships & Influence:

　　Develops and maintains relationships with team

　　Operates with integrity; demonstrates honesty, treats others with respect, keeps commitments

　　Encourages collaboration

　　Leads others; negotiates and takes effective action

　　Building Effective Teams

　　Identifies and communicates team goals

　　Monitors progress, measures results and holds others accountable

　　Creates strong morale and engagement within the team

　　Accepts responsibilities for personal and team commitments

　　Recognizes and rewards employee’s strengths, accomplishments and development

　　Listens to others, seeks mutual understanding and welcomes sharing of information, ideas and resources

　　Conflict Management

　　Seeks to understand conflict through active listening

　　Recognizes conflicts as an opportunity to learn and improve

　　Resolves situations using facts involved, ensuring consistency with policies and procedures

　　Escalates issues as appropriate

　　Developing Direct Reports and Others

　　Works collaboratively with employees to create individual development plans to strengthen employee’s knowledge and skills

　　Regularly discusses progress towards goals, reviews performance and adjusts development plans accordingly

　　Provides challenging assignments for the purpose of developing others

　　Uses coaching and feedback opportunities to improve performance

　　Identifies training needs and supports resources for development opportunities

　　Business and Financial Acumen

　　Understands guest and competition; translates and applies own expertise to address business opportunities

　　Approaches situations with an innovative mind and looks beyond the obvious to deliver solutions and implement change

　　Has a working knowledge of profit and loss and other key financial measurements in order to identify business trends, make adjustments accordingly and set goals

　　Understands, analyzes and communicates the key performance/profit levers and manages to these measures

　　Company Introduction

　　Founded in 1950, Dunkin' is America's favorite all-day, everyday stop for coffee and baked goods. Dunkin' is a market leader in the hot regular/decaf/flavored coffee, iced regular/decaf/flavored coffee, donut, bagel and muffin categories. Dunkin' has earned a No. 1 ranking for customer loyalty in the coffee category by Brand Keys for 14 years running. The company has more than 13,100 restaurants in 41 countries worldwide. Based in Canton, Mass., Dunkin' is part of the Dunkin' Brands Group, Inc. family of companies.