Restaurant Manager Job Locations US-MN-Eagan Requisition ID 2024-103769 # of Openings 1 Category (Portal Searching) Food & Beverage Overview A substantial part of the 200-acre Viking Lakes mixed-use development, this destination is home to the Minnesota Vikings headquarters, Twin Cities Orthopedics Performance Center and TCO Stadium. The location is easily accessible from downtown Minneapolis and St. Paul, the Mall of America and airport, with additional uses for the planned development to include corporate offices, retail, restaurants and entertainment. The 320-room luxury hotel features more than 35,000 square feet of indoor and outdoor meeting and pre-function space, including a 7,500-square-foot ballroom, a 4,410-square-foot event center and six two-story hospitality lounges for groups and meeting planners to utilize. From small board meetings, conferences and large galas or special events to Sunday football tailgates and more, the Omni Viking Lakes Hotel accommodates groups of all sizes with its robust meetings offerings, multiple food and beverage venues, a signature spa and state-of-the-art fitness facilities. Job Description This team member will provide proper training and supervision of all personnel including supervisors. To insure prompt, courteous service in a manner that complies with Omni Food and Beverage standards and company policies and procedures. To ensure the overall success of the restaurant by guest satisfaction surveys and utilizing financial controls. Responsibilities Responsibilities To consistently insure the maximum guest satisfaction while dining in the restaurant. Pre-meal meeting conducted with service staff on a daily basis. Supervision of floor during operation. Insure that service personnel follow service protocol including steps of service. Monitor timing of guest experience. Handle all complaints to the guests' satisfaction. Maintain a consistently smooth running operation. Make the Front of the House staff weekly schedule. Ensure Kitchen, stewarding and cashier staff are on duty as scheduled. Ensure the side-stations are fully stocked with equipment. All side-work complete and checked out by the manager. Making sure the beverage machines are functioning properly. Ensure station rotation in seating. Assist in seating or service of guests as necessary. Coordinate all functions in dining room during service. Monitor productivity of service staff. Monitor and critique the quality and consistency of the food product. Making sure special boards and/or descriptions posted accurately. Continuously check food quality and presentation coming from kitchen. Maintain food displays during service. Monitor guest satisfaction and comments regarding food and service. To be familiar with clients so that there is constant recognition of all repeat guests. Review reservations on a daily basis and check against the VIP list from the front desk. All special attention details handled properly. Maintain the physical atmosphere and cleanliness of the restaurant. Ensure the staff's uniforms and appearances meet specifications. Make sure tabletops are set to specifications, and during service, constantly inspect tabletops, side-stations and tray stands. All menus inspected daily by hostess. Make sure all equipment in good condition and clean. Make sure work areas are being maintained neat, orderly and clean. All lights and music adjusted appropriately for each meal period. To contribute to the profitability of the restaurant through cost control effectiveness. Constantly perform positive up-selling techniques with service staff. Expedite table turnover and table resetting. Implement sales promotions and merchandising programs. Be familiar with all beverage-related procedures and equipment and assist the cashier when needed. Know and adhere to all company policies and procedures. Know emergency procedures (including CPR) and work to prevent accidents. Be familiar with and enforce all policies related to liquor liabi ity laws. Perform any and all other duties assigned and/or required by management. Qualifications Qualifications Bachelor's Degree or Equivalent preferred 4 years of experience in a previous Food & Beverage operations leadership role required Previous Restaurant General Manager or Assistant General Manager Experience preferred Flexible schedule including evenings, weekends, and holidays Understanding of financial statements and labor productivity Excellent communication skills End of Job Description #IND123 Omni Hotels & Resorts is an equal opportunity employer.