If you enjoy helping others achieve their employment goals, we have a rewarding opportunity for you.  Back in Motion Rehab, in partnership with Open Door Group has an opportunity in our Squamish/Whistler Employment Services Centre.  

　　Job Description

　　POSITION TITLE:    Resource Center Advisor/ Facilitator

　　PROGRAM:                        WorkBC

　　REPORTS TO:                 Site Manager

　　Location :                         Squamish |Whistler  

　　Status:                             Full – Time (37.5 hours per week)  **Please confirm the schedule in your email to =37.5 hours.

　　Wage Rage:   $23-$25/hour

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　　SUMMARY:

　　Reporting to the Site Manager, the Resource Centre Advisor/Facilitator is responsible for supporting the job search activities of clients who utilize the Resource Centre a s well as facilitating workshops on a range of topics related to employment readiness.  

　　The Resource Centre Advisor supports client activities in the Resource Centre by providing clients with guidance in using computers and the Internet, by posting job leads, and by typing/printing resumes. The incumbent supports the program by performing reception services; processing client, staff and government records/reports; purchasing supplies; and drafting/printing promotional material such as brochures, monthly bulletins and newsletters.

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　　RESPONSIBILTIES:

　　Provides general reception and customer support: Involves opening/closing the resource room;

　　Assists clients in the use of computers, photocopiers, voicemail, fax and other equipment;

　　Register clients into the resource centre as required

　　Assist clients to access and use online government databases related to their employment situation including applying for EI and determining EI status through Service Canada

　　Administers one-on-one support while client(s) are in the resource room, assisting with resume writing, employability readiness skills,  and directing client to the appropriate hand-out material available in the resource room;

　　Maintains a current job board for clients on a daily basis; orders and maintains current resource material to assist clients with job search and identifying community supports;

　　Update and maintain office and client inventory; purchase office and client supplies as needed. Ensure the

　　Resource Centre is well stocked with current job-search related resources

　　Provides support to clients with computer use, resumes, and job search techniques as required;

　　Oversees client computer use in the resource room;

　　Assists clients with the job search process and making referrals to supportive services;

　　Provides clerical assistance and staff support: Includes data entry, tracking funding applications, word processing, photocopying, faxing; running reports and maintaining resource materials;

　　Conducts Working collaboratively with Job Developers to ensure Employment verification can be obtained for all clients and Employers recruitment needs can be met.

　　Working collaboratively with WorkBC sites and colleagues to ensure any clients who loose employment can be booked back into the site quickly and efficiently.

　　Administers Office Petty Cash.

　　Facilitates one to one and group workshops on a variety of topics related to employment readiness.

　　Other duties as identified by the Site Manager .

　　  PERSONAL CHARACTERISTICS

　　Creative and passionate in working with clients to enhance labour market attachment

　　Commitment to providing quality service and meeting or exceeding program deliverables

　　Proven ability to change and be flexible by adjusting to changes in service delivery models, the labour market or participant trends

　　Displays a reflective, learning and problem solving approach to work     

　　Ability to multitask, prioritize and remain calm under pressure.

　　SPECIFIC SKILLS 

　　Strong customer service skills; able to establish and maintain productive working relationships with clients using a strengths-based approach 

　　Strong resume writing skills and research skills

　　Ability to type at 60 w.p.m

　　Exceptional administrative skills including: organizational skills, developing systems and processes, data management and reporting, scheduling and overall service coordination

　　  MINIMUM EXPERIENCE AND QUALIFICATIONS

　　Post-secondary degree, certificate or diploma; or equivalent combination of education, training, employment and career counselling, and/or vocational counselling certifications. 

　　Preference will be given to those who have or are eligible for the Certified Career Development Practitioner (CCDP) designation        

　　Minimum of 2 years of experience in providing customer service and resolving issues both in-person and in a virtual service delivery environment, 

　　Demonstrated experience working with individuals with complex barriers and a broad range of cultural backgrounds. 

　　Non-Violent Crisis Intervention (NVCI) training or other customer service/conflict mediation training 

　　Excellent interpersonal and coaching skills

　　ADDITIONAL REQUIREMENTS 

　　Excellent knowledge of general employment counselling principles, adult learning principles, job search strategies, and labour market information; 

　　Dynamic interpersonal skills and a desire to assist others in finding the help they need

　　Proficiency in the use of Microsoft Office applications, data base systems and web browsing 

　　Successful candidates will be required to provide a current and satisfactory Criminal Reference Check/Vulnerable Sector Search 

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