Description

　　Founded in 1963, FirstBank maintains more than $20 billion in assets and operates over 100 branch locations across Colorado, Arizona and California. Its growth can be attributed to one simple philosophy: do right by customers, communities and employees, which is at the center of the company’s “banking for good” mantra. FirstBank believes that diversity, equity, and inclusion are part of everything we do, both within and outside our company, and prides itself in hiring and training a diverse and talented group. We strive to not only maintain a diverse workforce, but also ensure our employee experience garners a sense of belonging, is inclusive and equitable. FirstBank believes that a company is nothing without the people that comprise it, and prides itself in hiring and training a diverse and talented group. By joining the FirstBank team you will experience its great team culture with ample opportunity for growth. There’s an opportunity for everyone with positions all across the company, from Teller and Call Center to Technology and Lending. Apply today to learn more and join the team!

　　A Brief Overview

　　The Loan Support Representative is an entry level position focusing on processing consumer and/or non-complex commercial loans. This position will acquire skills and knowledge in order to perform all the processing tasks. The Representative will communicate and coordinate with Loan Officers, customers, and internal departments.

　　*This position will be based at a loan support office: SJ or NRTH*

　　What you will do

　　Process consumer and/or non-complex commercial loans

　　Prepare loan closing packets

　　Initiate funds disbursement

　　Collect and review incoming documents on assigned files and reconcile any inconsistencies

　　Run credit reports and notarize documents

　　Prepare files for document imaging process

　　Input loan data into system and review accuracy

　　Order various items including but not limited to, environmental reports, appraisal updates, surveys, hazard insurance, etc., at key milestones of the project to ensure Loan Policy is upheld

　　Prepare and complete correspondence and logs

　　Monitor transaction in loan servicing system and review for any outstanding items

　　Perform maintenance on loans when necessary

　　Communicate and coordinate with Loan Officers, customers, internal departments, third party vendors

　　Review internal reports and ensure risk control procedures are being followed

　　Complete rate monitoring and lock processes for loans

　　Communicate and collaborate with borrowers ensuring high customer service standards and high level of efficiency and process

　　Perform other duties and projects as assigned

　　Understand and comply with all provisions of the Safety in the Workplace policy

　　Minimum Requirements

　　Entry-level job with little or no prior relevant work experience in the function

　　Bilingual in English and Cantonese and/or Mandarin

　　Preferred Requirements

　　Prior loan experience

　　Familiarity with lending compliance and regulations

　　Knowledge, Skills, and Abilities

　　Proficient time-management and organizational skills

　　Customer Service orientated

　　Detail-oriented and strong multi-tasking skills

　　Strong written and verbal communication skills

　　Ability to think critically and solve basic problems

　　Ability to learn and navigate various bank and loan applications and systems

　　Ability to learn internal loan guidelines and regulations

　　Ability to learn FirstBank Loan Policy and products

　　Proficient in Microsoft Office products

　　Ability to work independently

　　Working Conditions and Physical Requirements

　　Frequently remains stationary throughout a typical business day

　　Frequently operates a computer and other office machinery, such as a calculator, copy machine, and computer printer

　　Occasionally moves about inside the office to access file cabinets, office machinery, and other rooms

　　Occasionally positions self to access drawers and shelves of various heights

　　Frequently reaches for and handles paperwork and files

　　Constantly communicates with customers, coworkers, and management in-person and on the phone

　　Must be able to exchange accurate information

　　Salary Range

　　$20.00 Per Hour to $28.95 Per Hour

　　Statement of Benefits

　　FirstBank offers a suite of benefits that support our employees’ professional, financial, physical, emotional and spiritual well-being. Benefits currently offered with our positions include: Paid Time Off/paid leave programs, 401K/Employee Stock Ownership, United Healthcare medical, MetLife dental, VSP vision, Employee tuition reimbursement, Volunteer Time Off, Short-Term Disability, Long-Term Disability, and Group Life Insurance/AD&D

　　This Job may be eligible for the:

　　Additional Language Skill BonusFirstBank is an EOE/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, veteran status, or any other applicable status protected by state or local law. FirstBank does not permit pay inequities. Anyone who believes they have been subject to pay inequity should immediately report their concerns to the Human Resource Department.

　　This job opportunity is expected to close on January 24, 2024

　　This job opportunity’s deadline has been extended to January 29, 2024

　　Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

　　The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)